- RxBenefits (Houston, TX)
- …apply customer credits + Manage customer account maintenance via our JIRA ticketing system related to: 1. Invoice distribution updates in multiple internal systems ... 2. My RxBenefits Plan access requests 3. Vendor forms for clients 4. 5500 requests 5. Assist with new client setup and billing packet process + Enter transaction fees provided into Billing system + Take ownership of billing for specialty products and other… more
- Texas Tech University (Lubbock, TX)
- …solutions to customer inquiries and document resolutions accurately in the internal ticketing system. + Complete assigned tickets in the internal ticketing ... No **Pay Basis:** Hourly **Work Location:** Lubbock **Preferred Qualifications:** Associate 's degree plus 3-5 years' experience in customer service-related field… more
- BJs Wholesale Club (TX)
- …configurations, incidents, requests, changes, and problems resolutions in the IT ticketing system ServiceNow. + Provide training to in store associates on ... the proper use of hardware and applications as required. Required Qualifications: + Associate 's degree in information technology or a related field preferred. + 5+… more
- The City of Houston (Houston, TX)
- …solutions and configurations + Microsoft office products + Application support, ITSM ticketing tools like Service-now + Working knowledge of Infor, SAP or any ... your education? + High School Diploma / GED + Associate 's Degree + Bachelor's Degree + Master's Degree or...Services, XML, HTML, CSS + Application support and ITSM ticketing tools like Service-now + None of the above… more
- TEKsystems (San Antonio, TX)
- …required. Experience with Network Monitoring tools like Solar Winds and ITSM/ ticketing systems like ServiceNow are also requirements. Staff must possess excellent ... Tier 2 or engineering teams. Candidate will understand how to use ticketing systems, understand information displayed in red light/green light dashboards, and follow… more
- CGI Technologies and Solutions, Inc. (San Antonio, TX)
- …teams. . Document all customer interactions and issue resolutions in the helpdesk ticketing system. . Collaborate with Tier 1 and Tier 2 support representatives to ... in this role:** . High school diploma or equivalent; associate or bachelor's degree in a related field preferred....skills and attention to detail. . Proficiency with helpdesk ticketing systems and customer relationship management (CRM) software -… more
- Citigroup (Irving, TX)
- …proper documentation and approvals - **_Must Have_** . + Experience with ** Ticketing Systems** **_(eg, Jira,_** **_ServiceNow_** **_)_** - **_Must Have_** . + ... operate effectively in a matrixed environment under pressure and tight deadlines. ** Associate Level Certification Required:** **_(Require a Minimum of 1 or more of… more
- Public Consulting Group (Austin, TX)
- …Grafana (optional), M365 Service Health, Message Trace, SIEM (eg, Sentinel), ticketing (ServiceNow/Jira). + Valimail **Education** + Bachelor's in Computer Science, ... Cloud Practitioner (CLF-C02) + Microsoft 365 Certified: Messaging Administrator Associate (MS-203). + Microsoft Certified: Azure Administrator Associate … more
- Ross Stores, Inc. (Brookshire, TX)
- …and efficiency for improvements and/or changes\. Prepares and administers associate performance evaluations\. Determines time and production standards and maintains ... of merchandise to stores + By effectively using the MAP \(Managing Associate Performance\) process, train, assess, motivate, coach, and evaluate associates in all… more
- Kohl's (Mesquite, TX)
- …store team. You are the primary leader for delivering customer experience and associate engagement. You will teach, coach and develop associates to deliver excellent ... all levels of store personnel including store management + Manage associate relations issues including performance management, and ensure associates follow company… more