- CACI International (Springfield, VA)
- …and access controls. * Document technical issues, solutions, and processes in ticketing systems and knowledge bases. **Qualifications:** _Required_ : * Must have an ... Must be willing to participate in weekly day support hours rotation - 7-3, 8-4, 9-5, 10-6 and an...Scripting knowledge (PowerShell, Python, Bash, etc.) * Experience with ticketing systems (eg, ServiceNow, HelpNow, Jira, Confluence) * Exposure… more
- Live Nation (Bristow, VA)
- …and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients ... of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales we...This is a seasonal, part-time position for show days. Hours per week will vary depending on show schedule… more
- BAE Systems (Falls Church, VA)
- …and requests according to established SLAs + Document and track work via online ticketing system + Create and modify knowledge base (KB) articles and procedures + ... Engage in occasional after- hours or surge support assistance to other functional IT...Experience troubleshooting VPN connectivity issues + Experience using online ticketing systems + Experience utilizing remote application software to… more
- William C Brown Inc (Springfield, VA)
- …threat intelligence services on an expanded 12x5 service support level during core hours and on-call support with two-hour response time during non-core hours . ... monitoring, detection, and initial triage (identify, investigate, categorize, prioritize, ticketing , and forwarding) of events/alerts/incidents. + Experience with Cyber… more
- Leidos (Alexandria, VA)
- …documentation for 24/7/365 IT Operations Center personnel to assist with after- hours triage and troubleshooting of common SharePoint problems. + Manage project ... and assign customer incidents, requirements, and tasks within ServiceNow ITSM ticketing platform. + Manage work performance for subordinates, provide periodic… more
- Leidos (Arlington, VA)
- …is based in Arlington, VA and is 100% on-site. **2nd** **Shift hours are Monday-Friday, 12pm-8pm.** **Primary Responsibilities** + Create, maintain, and implement ... and Element Management (EM) systems with network performance, trouble ticketing , and security subsystems highly desired. + Experience with...to included TCP/IP a plus. + Experience with a ticketing system such as BMC Remedy. + ITIL v3… more
- Under Armour, Inc. (Woodbridge, VA)
- …code and attendance policies + Assist as needed in operations - cash desk/ ticketing /merchandising/stock replenishment + Fulfill the working hours as scheduled to ... our visual merchandising standards within the store + Oversee markdowns and re- ticketing , stock transfers and damaged goods + Coach, train and support teammates… more
- House of Blues (Virginia Beach, VA)
- …and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients ... of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales we...+ Monitor and manage payroll. + Accurately submit all hours worked for team members into payroll system for… more
- Quality Technology Services, LLC (Manassas, VA)
- …the telephone, performing customer equipment installs, managing tickets within the ticketing system, communicating and escalating alerts and customer requests to ... software or operation systems. This role requires on-site work hours to support a 24X7X365 data center environment and...work. + Create and/or update tickets within the established ticketing system to address customer calls, data center facility,… more
- Leidos (Alexandria, VA)
- …and be able to provide on-call support during outages occurring after hours . + Update operations and monitoring documentation for 24/7/365 Operations Watch ... management skills with the ability to work within an IT Service Management/ ticketing system (ServiceNow) independently + Ability to triage and properly classify… more
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