- NTT America, Inc. (Richmond, VA)
- …well in a pressurized environment. + Ability to work hard and put in longer hours when it is necessary. + Ability to apply active listening techniques such as ... + Advanced Managed Services experience. + Advanced knowledge and experience in ticketing tools, preferably Service Now. + Worked in multiple large Global Enterprise… more
- Iron Mountain (Manassas, VA)
- …+ Monitor, resolve and update all assigned service tickets using IMDC's ticketing system. Including trouble tickets and customer installations of electrical and ... we are customer obsessed + Opportunities for overtime work will be available. Working hours are varied and nights, weekends and holidays may be required + The… more
- SAIC (Norfolk, VA)
- …equal to approximately 25%, both US and international along with some off hours support.** **JOB DUTIES:** + Provide break/fix Information Technology support in a ... + 1 year of experience with HEAT, TrackIT, Magic, Remedy, Peregrine, HELIX or other Ticketing systems. + 1+ years of prior IT Helpdesk related work experience in a… more
- SAIC (VA)
- …throughout the year** , both US and international along with some off hours support. PMW-160 is responsible for the Navy's tactical networks, and supporting this ... + 1 year of experience with HEAT, TrackIT, Magic, Remedy, Peregrine, HELIX or other Ticketing systems. + 1+ years of prior IT Helpdesk related work experience in a… more
- Leidos (Alexandria, VA)
- …and be able to provide on-call support for outages occurring after hours . + Update operations and monitoring documentation for 24/7/365 IT Operations Center ... skills with the ability to work within an IT Service Management/ ticketing system (ServiceNow) independently + Strong oral and written communications skills.… more
- CGI Technologies and Solutions, Inc. (Reston, VA)
- …Cloud Operations. Position will require some work during non-traditional business hours to support large scale cloud platforms that support mission critical ... * Ability to lead technical discussions between stakeholders. * ServiceNow or other ticketing system * Window O/S * Autosys job management for scheduling, monitoring… more
- BOOZ, ALLEN & HAMILTON, INC. (Fort Belvoir, VA)
- …hypervisor environment, and managing virtual machines + Experience with Service Ticketing systems + Experience with Linux, Windows Operating systems, Windows Server ... superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz… more
- Amazon (Stafford, VA)
- …are expectations with reasonable accommodations * Manage work and priorities through ticketing system and workflows to complete customer requests and projects * ... containment knowledge). - Experience in participating in on-call rotations, and providing after- hours support in an environment that operates 24/7. - Experience with… more
- BOOZ, ALLEN & HAMILTON, INC. (Arlington, VA)
- …VMware hypervisor environment, and managing virtual machines + Experience with Service Ticketing systems + Experience with tools, such as Dell WYSE Management ... superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz… more
- Amazon (Herndon, VA)
- …. Work on-call and a rotating schedule when required and respond to after- hours emergencies. . Perform service activities such as monitoring/reviewing ticketing ... systems, performing root cause analysis, and prioritizing tasks. . Actively manage service agreements to include vendor labor scheduling, quality assurance, and financial invoice review. Physical Requirements: . Walk jobsites in uneven terrain and work at… more
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