- Ford Motor Company (Richmond, VA)
- …week in Dearborn, MI. We also need candidates who are able to work EST hours . **What you'll do ** + Assist with daily ticketing /operations including triage, ... troubleshooting, and resolution of eCommerce customer, dealer, and supplier issues within Service Level Agreement targets (SLA's) + Lead Payment processor relationships and account management, including fraud monitoring and chargebacks + Lead tracking and… more
- Palo Alto Networks (Reston, VA)
- …government requirements, US citizenship is required for this position. Late shift role (Working Hours 2:00 pm - 11:00 pm Central Time) **Our Mission** At Palo Alto ... Level Agreements + Triage customer reported issues and respond to them via ticketing system, phone or remote sessions + Perform advanced troubleshooting at the… more
- Palo Alto Networks (Reston, VA)
- …goal is to create an environment where we all win with precision. Work hours 2:00pm-11:00pm Central **Your Career** You will work firsthand with our valued Public ... steps, timely updates, and comprehensive closure summaries in the ticketing system + Conduct multi-vendor troubleshooting on complex customer engagements,… more
- General Dynamics Information Technology (Fort Belvoir, VA)
- …and document work accurately and effectively through the use of a ticketing system. + Perform visual inspections of hardware and document/report all findings. ... Preferred + Windows System Administration - Preferred + Shift work (Panama Schedule - 12 hours /day for a total of 7 days over 2 week period) * Security Clearance… more
- Leidos (Norfolk, VA)
- …operations centers). Must be able to sit or stand for extended periods, up to 8 hours at a time. + Must be able to use basic hand tools (eg, screwdrivers, wrenches) ... network engineering, wireless connectivity, and ISP/OSP functions. + Proficiency with ITSM/ ticketing tools and asset management platforms used to track inventory and… more
- M. C. Dean (Vienna, VA)
- …+ Maintain detailed documentation on all system modifications completed through ticketing system. + Resolve complex system issues for physical security systems ... VLANS and routing. + Requires reliable attendance at customer site during work hours required by customer. + Requires the ability to work flexible shifts that… more
- Insight Global (Herndon, VA)
- …a year. This is a fully remote role working 9-3pm EST for their core hours . We are a company committed to creating inclusive environments where people can bring ... best practices -Background in agile development environments -Experience with JIRA Ticketing systems preferred -Experience with DevOps and Agile methodologies null… more
- Iron Mountain (Manassas, VA)
- ….Monitor, resolve and update all assigned service tickets using IMDC's ticketing system. Including trouble tickets and customer installations of electrical and ... we are customer obsessed .Opportunities for overtime work will be available. Working hours are varied and nights, weekends and holidays may be required .The ability… more
- Live Nation (Richmond, VA)
- …Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients ... Able to handle manual labor + Able to handle long show days; up to 15 hours . + High School Diploma or GED required EQUAL EMPLOYMENT OPPORTUNITY We aspire to build… more
- Palo Alto Networks (Reston, VA)
- …troubleshooting steps, timely updates, and comprehensive closure summaries in the ticketing system + Effectively manage critical and challenging customer support ... and verbal communication skills + Willingness to work outside of normal business hours (As business needs dictate) **The Team** Our technical support team is… more
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