- Pacific Program Management (Arlington, VA)
- …providing daily correspondence, updates and resolutions for client needs via ticketing system. * Responsible for FF&E (furniture, fixtures and equipment)/supply ... chain orders and desktop technology per customer request, within design standards, while ensuring deployment by scheduled date. Quality control and close out ticket prior to Service Line Agreement expiration. * Manage labor vendor as appropriate to ensure… more
- ARSIEM (Arlington, VA)
- …incidents in official systems of record, including case management systems and ticketing systems. + Coordinating with internal and external customers, partners, and ... stakeholders. + Ingesting, validating, and evaluating information to determine optimal courses of action, including providing response support to requesting entities. + Updating and tracking cases and tickets with accuracy, timeliness, reliability, and… more
- GovCIO (Richmond, VA)
- …+ Accurately document all calls, troubleshooting steps, and resolutions in ticketing systems (eg, ServiceNow) and reporting tools (eg, PowerBI). + Regularly ... real-time. + Prior experience with documentation in help desk, ticketing , or reporting systems preferred (training provided). + Prior...Virtual video interview conducted via video with the hiring manager and/or team + Camera must be on +… more
- GovCIO (Richmond, VA)
- …+ Provide professional and timely technical support via phone, chat, and ticketing system. + Support initial mobile device setup, login credentials, application ... + Create, update, and close customer tickets in ServiceNow ticketing portal for every call answered and according to...Virtual video interview conducted via video with the hiring manager and/or team + Camera must be on +… more
- Amazon (Louisa, VA)
- …and rollout of new or upgraded hardware - Manage work and priorities through ticketing system and workflows to complete customer requests and projects - Work closely ... with our Network Engineering & Network Technical Project Manager teams to ensure fast, smooth rollout of established designs and products - Troubleshoot networking,… more
- Chenega Corporation (Fort Belvoir, VA)
- …requests for desktop support. + Respond to service requests, enter them into the ticketing system, and acknowledge the request to the customer. + Manage ticketing ... configure, troubleshoot, and support applications configured with a server-side License Manager or Relational Database Management System (RDBMS). + Ensure no system… more
- Cayuse Holdings (Richmond, VA)
- …user issues, software conflicts and hardware device conflicts through IT incident ticketing system; provide resolution and/or escalate to next Tier for assistance. + ... Office 2013. + Experience using ServiceNow or a similar ticketing system. + Current DoD 8570 IA Baseline Certification,...one year + Paid Time Off **Reports to: Program Manager ** **Working Conditions** + Professional hybrid office environment. +… more
- Boar's Head Brand/Frank Brunckhorst Co., LLC (Jarratt, VA)
- …* Perform oversight and administration of ITSM Tools, accuracy of information in ticketing system, and compliance to current & future KPI's and Performance Metrics. ... under the direction of the IT Systems Support Supervisor, IT Systems Support Manager , and/or Network & Security Team. * Implements, Maintains, & Supports any future… more
- PagerDuty (Richmond, VA)
- …leaders on exception requests and pay decisions. + Act as the project manager and key contributor to the compensation review/merit process. + Network with industry ... direct partner to the business and as a program manager and/or analyst, primarily for a global organization; or...visualization techniques.Experience as an agent in an HR support ticketing system, as we use Jira for intake of… more
- GovCIO (Richmond, VA)
- …experience with SolarWinds Network Performance Monitor (NPM), Network Configuration Manager (NCM), NetFlow Traffic Analyzer (NTA), and SolarWinds Security Event ... Manager (SEM). Candidate will also have substantial experience with...managing network equipment. + Experience with Incident and Request ticketing systems. + Strong knowledge and experience with SolarWinds… more