- MPR Associates (Alexandria, VA)
- …in MPR's Alexandria, VA office reporting to the Service Desk Manager . Duties/Responsibilities + Evaluates and prioritizes incoming telephone, voice mail, email, ... resolving issues to user's satisfaction. + Utilizes Service Desk ticketing software to ensure timely resolution and follow-up of...and requests. + Coordinates with users, the Service Desk Manager , and higher tier support to escalate and resolve… more
- House of Blues (Richmond, VA)
- …Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients ... fast-pace, friendly and inspired setting. This position reports to the Operations Manager and General Manager . This is not a remote position. WHAT THIS ROLE WILL… more
- Amazon (Sterling, VA)
- …well as a first-line resource reporting to a site's Data Center Facility Manager (FM), receiving daily instruction from the Chief Engineer (CE) and interacting with ... well as a first-line resource reporting to a site's Data Center Facility Manager (FM), receiving daily instruction from the Chief Engineer (CE) and interacting with… more
- GovCIO (Richmond, VA)
- …future issues + Reports all activities and observations to the service desk manager and assists in finding resolutions to all outstanding issues + Monitor incoming ... managing remote staff + Experience with ServiceNow or similar ticketing systems + Experience troubleshooting Windows 11, Microsoft 365,...Virtual video interview conducted via video with the hiring manager and/or team + Camera must be on +… more
- Sharecare (Richmond, VA)
- …and support Windows and macOS laptops, enroll and manage Macs with Kandji and Apple Business Manager , partner with the depot on swaps and new hire kits . Fix sign in ... Server, and basic networking and VPN . Experience with ticketing systems and asset management . Preferred- PowerShell or...for automation, Intune or Jamf or Kandji, Apple Business Manager , backup tools such as Veeam or Backup Exec,… more
- Leidos (Arlington, VA)
- …a priority ranking basis. This will include monitoring the relevant ticketing queues and troubleshooting and resolving UCC-related service requests, incidents, and ... and Secure SIP communications. + Experience with Cisco Unified Communication Call Manager and Session Manager , Cisco Unity Connection, Cisco Emergency Responder,… more
- CoreSite (Reston, VA)
- …devices on various platforms under the direction of the Operations Supervisor or Manager within their organizational area of responsibility. The position is for our ... assigned. Requirements Knowledge, Skills & Abilities: + Familiar with telecommunications, ticketing systems, and escalation procedures. + Knowledge of T-1/E-1, DS-3,… more
- Old Dominion University (Norfolk, VA)
- …support library systems + Basic familiarity with Ivanti Portal Manager + Considerable interpersonal, analytical, organizational, communication, and project ... Preferred Qualifications + Some knowledge of information technology support ticketing systems and workflows + Some knowledge of user authentication/authorization… more
- Actalent (Herndon, VA)
- …vendors or in panel builders facility. + Perform other tasks as assigned by manager . + Perform root cause analysis during testing and commissioning. + Ensure all ... to after-hours emergencies. + Perform service activities such as monitoring/reviewing ticketing systems, performing root cause analysis, and prioritizing tasks. +… more
- Burlington (Vienna, VA)
- …stocked with the merchandise our customers want! Daily tasks include receiving, ticketing , sorting, and moving merchandise into and throughout the store quickly, ... new merchandise on the sales floor + Perform other tasks as assigned by manager from time-to-time Candidates must be able to work a flexible schedule; including… more
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