- CACI International (Arlington, VA)
- …and issues via multiple channels, including phone, web chat, email, and ticketing . * Demonstrate sound customer service and telephone etiquette in responding to ... of applicable experience * ITIL Foundation certification * Ability to work Night/Weekend shift (and flexibility to work different shifts in the future due to… more
- SMX (Fort Belvoir, VA)
- …shifts + Ensure proper handoff takes place between outgoing and incoming shift + Ensure Help Desk personnel follow the organization's processes and procedures ... with customers, managing their work with an IT service management (SM) ticketing system, and ensuring all actions and approvals are auditable and traceable… more
- E-volve Technology Systems, Inc. (Reston, VA)
- …+ Knowledge of Appian a plus + Experience with Service Request/Trouble Ticketing system applications (ie, Seibel, Service Now). + In-depth knowledge of Program ... Management processes and procedures. + Ability to shift priorities in support of the Customer mission requirements. + Excellent communications skills; the ability to… more
- NTT America, Inc. (Richmond, VA)
- …handling complex cross technology infrastructure. + Advanced knowledge and experience in ticketing tools, preferably Service Now. + Worked in multiple large Global ... projects. + Extensive vendor management experience. + Advanced track record of effective shift left work management skills (moving work to junior levels). + In-depth… more