• Incident Manager 3 (Cyber Action Officer 3)

    ARSIEM (Arlington, VA)
    …fostering a proven and trusted partnership with our government clients. We provide support to multiple agencies across the United States Government. ARSIEM has an ... workforce of qualified professionals committed to providing the best possible support . As demand increases, ARSIEM continues to provide reliable and cutting-edge… more
    ARSIEM (07/10/25)
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  • Audio Visual/Video Teleconference (AV/VTC)…

    General Dynamics Information Technology (Arlington, VA)
    …the proper use of hardware and software. + Manage and use Outlook calendar and ticketing system to: + Proactively check ticket queue for new emails and create and ... resolution shall be in sufficient detail to allow another support technician, not familiar with the problem, sufficient information...Notify the team lead of all VIP requests for support that require additional resources which result in a… more
    General Dynamics Information Technology (07/05/25)
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  • Tier 1.5 Service Desk Technician

    ASM Research, An Accenture Federal Services Company (Springfield, VA)
    …a motivated and customer-focused Service Desk Technician (Tier 1.5) to join our support team operating within a secure Azure enterprise environment. In this role, ... valued every day. **Key Responsibilities:** + Respond to technical inquiries and support requests via phone, email, or chat, delivering a positive customer… more
    ASM Research, An Accenture Federal Services Company (06/27/25)
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  • Service Desk Analyst

    MPR Associates (Alexandria, VA)
    …and hardware issues of MPR users. The individual will provide technical support for MPR computers, operating systems, application software, telephones, and video ... as an integral part of a team whose efforts support company objectives. This position may require occasional after...resolving issues to user's satisfaction. + Utilizes Service Desk ticketing software to ensure timely resolution and follow-up of… more
    MPR Associates (06/09/25)
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  • Senior Systems Integrator

    CACI International (Mclean, VA)
    …to 10% Type of Travel: Local * * * Provides administrative and operational support to a mission center. Position requires deep knowledge and experience with the ... the management and facilitation of daily activities and actions required to support Customer field locations/sites. Responsibilities * Serves as focal point for all… more
    CACI International (06/07/25)
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  • Service Desk Technician Tier 1 (Secret Clearance…

    Red River (Chantilly, VA)
    …working on a team at the Service Desk. This position will handle technical support requests directly from customers as well as escalation from other team members and ... account needs; identify opportunities to enhance delivery of company service and support goals. + Engage in IT certification programs to develop subject matter… more
    Red River (06/03/25)
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  • Senior Service Desk Manager

    ManTech (Herndon, VA)
    …direct and supervise staff providing Tier 0 - 2 (and select Tier 3) operations support . Additionally in this role you will work closely with staff and customers to ... and efficiently; develop, track, and monitor customer satisfaction surveys to support decision-making and continuously improve support , updating the customer… more
    ManTech (05/17/25)
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  • Service Desk Lead (Ft. Belvoir, VA) (TS/SCI)

    SMX (Fort Belvoir, VA)
    …overseeing the delivery of IT help desk services, managing IT help desk support , ensuring platform reliability and security, and collaborating with other IT leaders ... to support integration efforts and align operational strategies with organizational...managing their work with an IT service management (SM) ticketing system, and ensuring all actions and approvals are… more
    SMX (05/13/25)
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  • Information Systems Security Engineer (ISSE)

    Nightwing (Virginia Beach, VA)
    …advanced full-spectrum cyber, data operations, systems integration and intelligence mission support services to meet our customers' most demanding challenges. Our ... standards and regulations, and recommend mitigation strategies. As well as support security authorization activities in compliance to include DOD Risk Management… more
    Nightwing (05/10/25)
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  • IT Operations Manager

    BAE Systems (Sterling, VA)
    …coordinate with Tier 4 vendors to resolve incidents and fulfill service requests. + Support Customers as required. + Use HelpNow ticketing system to manage work ... & Security (I&S) Sector where we provide Information Technology support to those who protect us. BAE Systems is...Operations Manager will be expected to: + Operate, maintain, support , and improve CMI Services at Tier 3 on… more
    BAE Systems (05/06/25)
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