- Mass Markets (Killeen, TX)
- …support or engineering teams. + Document all interactions and solutions in the ticketing system . + Maintain up-to-date knowledge of products, services, and ... system updates. + Meet performance targets related to resolution...in a contact center. + Strong knowledge of operating systems , browsers, and common software. + Excellent communication and… more
- HashiCorp (Austin, TX)
- …tools. + Efficiently triage and address incoming support requests via our ticketing system within established SLAs, including managing high-severity, urgent ... + 8+ years of experience in DevOps Engineering, Software Engineering, or System Administration within a Linux-based environment. + Experience with Kubernetes and… more
- Palo Alto Networks (Plano, TX)
- …all troubleshooting steps, timely updates, and comprehensive closure summaries in the ticketing system + Conduct multi-vendor troubleshooting on complex customer ... / SSL-VPN / NAT) + Good understanding of Unix/Linux and Windows operating systems + Experience with Cisco, Checkpoint, Juniper(Netscreen), Fortinet is a plus +… more
- Kinder Morgan (Houston, TX)
- …* Accurately and effectively document network troubles utilizing current problem resolution ( ticketing ) system * Ensure smooth transition of shift turnovers ... SCADA network components * Proficient with OSS applications, and incident tracking systems * Proficient in Microsoft applications (Word, Excel, Outlook) for the… more
- Palo Alto Networks (Plano, TX)
- …all troubleshooting steps, timely updates, and comprehensive closure summaries in the ticketing system + Effectively manage critical and challenging customer ... Checkpoint Firewalls, Cisco Switches, and Intrusion Detection/ Intrusion Prevention Systems + BS in computer science, information technology, computer architecture,… more
- American Express Global Business Travel (Austin, TX)
- …for air, road, rail, and accommodations + Must have GDS (Global Distribution System ) experience in Sabre + Communicate effectively with customers over the telephone, ... messaging (chat), e-mail, and/or back office systems + Act as a trusted advisor by using...travel (preferably business travel) and understanding of fares and ticketing rules for car, air, and hotel + Passion… more
- Shift Robotics (Austin, TX)
- …and a customer-centric approach to service. + Familiarity with CRM software and ticketing systems . + Detail-oriented, organized, and able to manage multiple ... clear and organized records of customer interactions and issues using our CRM system . + Identify trends in customer inquiries and provide feedback to improve product… more
- MongoDB (Austin, TX)
- …performance metrics to Governance, Risk, and Compliance stakeholders + Utilize ticketing systems and workflows to monitor internal Governance, Risk, ... assessment activities to achieve and/or maintain compliance certifications or evaluate the system for potential sponsors, 3PAO and PMO + Plan, schedule, and perform… more
- UWorld, LLC (Coppell, TX)
- …and Tracking: + Log and document common user issues accurately within the ticketing system (Freshdesk) + Collaborate in writing Knowledge base articles based ... + Working knowledge of Microsoft Windows, Mac OS/OSX, iOS, and Android operating systems JOB RESPONSIBILITIES: Customer Issue Resolution: + Aim to have first contact… more
- CompuCom (San Antonio, TX)
- Compucom Systems , Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. To enable our clients to ... our team. Provides day-to-day technical support to employees for internal desktop systems software and hardware. Performs general maintenance tasks and resolves less… more