- ASM Research, An Accenture Federal Services Company (Springfield, VA)
- …solutions. + Accurately document issues, troubleshooting steps, and resolutions in the ticketing system , ensuring alignment with established SLAs and SLOs. + ... basic troubleshooting by handling more advanced technical issues, supporting cloud-based systems , and escalating complex incidents when necessary. You'll play a key… more
- ARSIEM (Arlington, VA)
- …cyber incidents in official systems of record, including case management systems and ticketing . + Coordinating with internal and external customers, ... for various levels of leadership. + Maintaining knowledge objects in a system of record consistently and professionally. + Supporting teams that apply risk… more
- ARSIEM (Arlington, VA)
- …incidents in official systems of record, to include case management systems and ticketing . + Coordinating with internal and external customers, partners, ... for various levels of leadership. + Maintaining knowledge objects in the system of record consistently and professionally. + Threat and vulnerability management to… more
- Leidos (Reston, VA)
- …and consistently records, manages, and updates these solutions in a knowledge database and ticketing system . 4) Reviews data from a DoD Network Monitoring ... System . Reviews historical data and proactively audits systems to ensure they meet program requirements. Assesses risks and remediates incidents. 5) Once trained… more
- ManTech (Mclean, VA)
- … repair, configuration, and optimization. + Maintain and update service records, ticketing systems , and access administration logs to ensure accuracy and ... by telephone or self-service that involve computer hardware, software, network, system /application access, and telecommunications systems . + Knowledge of Windows… more
- NTT America, Inc. (Ashburn, VA)
- …of daily tasks, updates to maintenance and repair status in work order and ticketing systems . + Assists the team leadership in developing and maintaining ... scrubbing, or vacuuming methods and waste receptacles are emptied. + Submits fire system disable request/ other methods or procedures to Operations Team prior to any… more
- Leidos (Springfield, VA)
- …configuring networking devices such as routers, switches, and firewalls. + Experience using ticketing systems or service desk platforms for issue tracking and ... is responsible for the operation, configuration, and oversight of advanced video systems in support of secure audiovisual environments. This includes managing a… more
- ManTech (Vienna, VA)
- …configuring and troubleshooting infrastructure. + Working knowledge of any customer service ticketing system and Google Workspace Tools (Doc, sheets and Slides) ... problems for customers with a mix of debugging, networking, system administration, updating documentation, and when needed, coding/scripting. **Responsibilities… more
- Red River (Chantilly, VA)
- …River and customer defined system specifications. Ensure log entries to the ticketing system are accurate, concise, and timely to meet the SLAs ... ensuring all processes and agreed upon standards are followed.This includes performing system analysis techniques to consult with end users and determining the… more
- William C Brown Inc (Springfield, VA)
- …and blue force response actions. + Documents actions taken and analysis in the authorized ticketing system to a level of detail where the actions taken and ... in the Joint Incident Management System (JIMS), Incident Case Management System (ICMS), and/or other authorized reporting systems as directed + Develops,… more