- General Dynamics Information Technology (Springfield, VA)
- …and blue force response actions. + Documents actions taken and analysis in the authorized ticketing system to a level of detail where the actions taken, and ... in the Joint Incident Management System (JIMS), Incident Case Management System (ICMS), and/or other authorized reporting systems as directed. + Develops,… more
- M. C. Dean (Springfield, VA)
- …who engineer and deploy automated, secure and resilient power and technology systems ; and deliver the management platforms essential for long-term system ... sustainability. Together, we transform the way complex, large-scale systems are designed, delivered, and sustained-enhancing client outcomes, improving lives, and… more
- ManTech (Norfolk, VA)
- …+ Proficiency with network performance monitoring tools + Identifying and analyzing systems requirements + Developing and maintaining system applications and ... + Ensuring proper documentation, coordination, and maintenance of multiple systems **Minimum Qualifications:** + Bachelor's degree in Computer Science, Information… more
- General Dynamics Information Technology (Arlington, VA)
- …Trust/Other Required:** None **Job Family:** Help Desk **Skills:** BMC Remedy Ticketing System ,Help Desk Support,IT Help Desk **Certifications:** Security+, CE ... Specialist** with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and… more
- NTT DATA North America (Richmond, VA)
- …issues and events related to system and environment availability using a ticketing system as well as project required documentation. Perform system ... and scheduling, coordination and deploying. Ensures availability and performance of systems and application environments through proactive as well as reactive… more
- SAIC (Springfield, VA)
- …science/computer engineering related discipline. + Experience working with Service Now ticketing system . + Familiarity with Department of State's network ... Diplomatic Technology Operations Division. This program provides transparent, interconnected systems and security supporting the DoS in successfully carrying out… more
- Lumen (Richmond, VA)
- …technical expertise in handling complex assignments related to network systems troubleshooting, isolation, and/or maintenance activities. The position involves ... maintenance activities + Provides high quality communication to customers via Ticket System , Phone, Email, and IM/Chat. Manage time efficiently and document all… more
- SAIC (Quantico, VA)
- …user issues, software conflicts and hardware device conflicts through IT incident ticketing system , providing resolution and/or escalating for assistance. + ... designated oversight authority on the accreditation of classified facilities, information systems , and the insider threat program. This involves security oversight… more
- Rubrik (Richmond, VA)
- …in backend JavaScript is plus + SOX or ITGC's experience preferred + Experience in ticketing systems like JIRA + Ability to reprioritize tasks and manage time to ... Allocadia, etc. This team also delivers high-paced business outcomes with 100% system uptime backed by agile, nimble, simple, but cohesive Cloud architectures.… more
- Truist (Richmond, VA)
- …adherence to established Service Level Agreements, triaging and resolving them via ticketing systems , phone, email, or remote sessions, while supporting end-user ... the technical IT/cyber security capabilities necessary for safeguarding the firm's information systems as relates to SOAR. Assist in the designing, planning, testing… more