- CACI International (Chantilly, VA)
- …incidents and Service Requests + Provide frontline phone and email support related to system and application issues + High comfort level working with technology at a ... by routing incidents, as necessary, to product line, application, or system support specialists. + Executes against established Service Level Agreements (SLA).… more
- Leidos (Alexandria, VA)
- …your responsibility will be to manage the data sources ingested by the system and work with stakeholders to devise effective ways of displaying information useful ... dashboard + Uses centralized and peripheral databases, content management, records management systems and shapes workflow and processes. + Manages data sources used… more
- Amazon (Louisa, VA)
- …are expectations with reasonable accommodations * Manage work and priorities through ticketing system and workflows to complete customer requests and projects ... key functions of internal outer components. - Understanding of file systems and Operating systems such as Linux, Windows, MAC. - Experience with storage devices… more
- CGI Technologies and Solutions, Inc. (Reston, VA)
- …or IBM MQ -UNIX/Linux environments -Job scheduling tools like Autosys - Familiarity with ticketing systems such as ServiceNow and Sentinus - Ability to work ... and enhancements - Maintain detailed documentation of incidents, resolutions, and system performance - Ensure high availability and performance of production… more
- Koniag Government Services (Vienna, VA)
- …to:** + Providing answers to general IT-related questions. + Managing the customer's ticketing queue. + Tier 1-2 troubleshooting. + Solving issues such as password ... when inventory reaches reorder points. + Imaging workstations to the latest operating systems . + Installing COTS software. + Installing virus updates on stand-alone … more
- TekSynap (Arlington, VA)
- …(PWS), MOAs/MOUs, and SLAs. + Document and report repair actions in ticketing systems , using Government-provided tools for Performance and Fault Management. ... + Conduct root-cause analysis on recurring problems related to MACs, networks, and systems , and include findings in the Monthly MAC Report. + Track MAC requests… more
- CACI International (Arlington, VA)
- …the installation of new software with customers. * Document all requests in ServiceNow ticketing system to ensure all asset and configuration information is up ... devices) and peripherals, software (COTS, GOTS, Web), audiovisual display systems , and wireless technologies **Qualifications:** _Required:_ * Ability to obtain… more
- CACI International (Springfield, VA)
- …perform adversary profiling and threat modeling. * Document all work in the authorized ticketing system with a level of detail sufficient to enable the ... and external stakeholders based on events, alerts, and incidents on NGA systems and networks. **Responsibilities:** * Conduct analysis and research on emerging… more
- Reynolds & Reynolds (Fairfax, VA)
- …you to apply today!PREFERRED QUALIFICATIONS: - Experience with ticketing system (s), Windows Active Directory, desktop operating systems (windows 10 and ... Direct experience with O365 + GSuite- Familiarity with VoIP phone systems , printer troubleshooting and network troubleshooting techniques Training Requirements 1+… more
- Shuvel Digital (Vienna, VA)
- …someone who can pivot when needed, multitask, and work in various systems /applications to help promote customer satisfaction. Responsibilities + Respond to inbound ... Basic skill troubleshooting and resolving technical problems + Exposure to enterprise systems and IT terminology + Exposure to solving routine or standard… more