- Fannie Mae (Reston, VA)
- …information * Ability to multi-task in a high-stress environment * Skilled with ticketing system eg MyServices, JIRA. * Proficiency in running incident calls ... and application environments. * Daily monitoring of various observability and monitoring systems , emails and MS-Teams Chats. * Ownership and use of the MS-Teams… more
- Leidos (Springfield, VA)
- …unresolved issues as appropriate. + Document all customer interactions in the organization's ticketing or CRM system . + Update and maintain customer records and ... in training sessions and remain up to date on system updates, product changes, and company policies. + Assist...of Microsoft Windows Support and customer service tools (eg, ticketing or CRM systems ). + Strong verbal… more
- Insight Global (Richmond, VA)
- …and application issues. - Accurately log all incidents and service requests into the ticketing system . - Escalate unresolved issues to Tier 2/3 support teams as ... a fast-paced, team-oriented environment. - Experience with ServiceNow or similar ticketing systems . - CompTIA A+, ITIL, or other relevant certifications. null We… more
- CGI Technologies and Solutions, Inc. (Fairfax, VA)
- …and concise instructions. * Document customer interactions and technical solutions in our ticketing system . * Escalate complex issues to senior support state or ... Ability to explain technical concepts to non-=technical users * Experience with ticketing systems such as Azure DevOps (ADO) * Ability to work independently and… more
- Amazon (Herndon, VA)
- …to after-hours emergencies. . Perform service activities such as monitoring/reviewing ticketing systems , performing root cause analysis, and prioritizing tasks. ... Technician for Service & Construction of the Building Management Systems (BMS) and Electrical Power Monitoring System ...Management Systems (BMS) and Electrical Power Monitoring System (EPMS) within Amazon data centers. If you are… more
- Fannie Mae (Reston, VA)
- …Apache, web logic, LDAP, Oracle/MS SQL databases, SAN, Virtualization, Email systems , Enterprise monitoring (Splunk) and access management solutions for single sign ... * Hands on experience with ServiceNow, Remedy, or other ticketing tools. * Strong relationship management skills and aptitude...the company. If you need assistance using our online system and/or you need a reasonable accommodation related to… more
- House of Blues (Virginia Beach, VA)
- …and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients ... of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales we...submit all hours worked for team members into payroll system for timely processing. + Actively oversee staffing numbers… more
- Chenega Corporation (Arlington, VA)
- …procedures, and knowledge base articles. + Manage and maintain the help desk ticketing system , ensuring accurate tracking, and reporting of all support requests. ... framework and best practices. + Experience with Jira help desk ticketing systems and remote support tools. + Excellent communication, interpersonal, and… more
- Amazon (Alexandria, VA)
- …- Proficiency with MS Office tools (Word, Excel), and use of computerized/online ticketing systems . - Operating engineering licenses such as DC II, DC ... works to ensure that the data center's Mechanical, Electrical, and Plumbing systems (MEP) operate at 100% availability while maintaining first-class customer service… more
- CACI International (Chantilly, VA)
- …inbound incidents, service requests, and technical issues across a range of systems , applications, and platforms (including Windows and Linux). You will be ... commitment to customer satisfaction and operational excellence. You will support system and network stability, monitor enterprise IT infrastructure, restart services… more