- Leidos (Arlington, VA)
- … Tier 3 support monthly. + Deliver root cause analysis document for each Severity 1 incident escalated to Tier 3 resolved in accordance with SLAs. + Ensure ... required briefings/presentations in MS PowerPoint format. + Provide UCC Tier 3 support in coordination with the Service Desk...is required. + Must be able to work onsite 1 -2 days per week for on-site support in Rockville,… more
- S&P Global (VA)
- …20 - Professional (EEO-2 Job Categories-United States of America), OPRTON202. 1 - Middle Professional Tier I (EEO Job ... Group) **Job ID:** 317666 **Posted On:** 2025-08-20 **Location:** Virtual, North Carolina, United States more
- S&P Global (Charlottesville, VA)
- …20 - Professional (EEO-2 Job Categories-United States of America), DTMGOP202. 1 - Middle Professional Tier I (EEO Job ... Group), SWP Priority - Ratings - (Strategic Workforce Planning) **Job ID:** 317892 **Posted On:** 2025-08-14 **Location:** Charlottesville, Virginia, United States more
- S&P Global (VA)
- …Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf IFTECH202. 1 - Middle Professional ... Tier I (EEO Job Group) **Job ID:** 318213 **Posted On:** 2025-08-12 **Location:** Virtual, North Carolina, United States more
- S&P Global (VA)
- …20 - Professional (EEO-2 Job Categories-United States of America), BSMGMT202. 1 - Middle Professional Tier I (EEO Job ... Group) **Job ID:** 315246 **Posted On:** 2025-08-06 **Location:** New York, New York, United States more
- S&P Global (VA)
- …20 - Professional (EEO-2 Job Categories-United States of America), PDMGDV202. 1 - Middle Professional Tier I (EEO Job ... Group), SWP Priority - Ratings - (Strategic Workforce Planning) **Job ID:** 317760 **Posted On:** 2025-07-20 **Location:** Virtual, New York, United States more
- M. C. Dean (Vienna, VA)
- …and stakeholders. + Triages incoming issues to support ticket creation and assignment per tier level. + Follows up with customers and track resolution of tickets to ... of defined SLA due to dependencies. + Reviews ticket notes and ensures assigned tier level resource is completing ticket updates on progress. + Contributes to wiki… more
- Lumen (Richmond, VA)
- …committed to teamwork, trust and transparency. People power progress. We're looking for top- tier talent and offer the flexibility you need to thrive and deliver ... lasting impact. Join us as we digitally connect the world and shape the future. **The Role** As a Cloud Security Architect at Lumen, you will be responsible for designing, implementing, and maintainingrobust security architectures across commercial and Gov… more
- CACI International (Sterling, VA)
- …and Border Protection (CBP) Land Border Integration (LBI) Integrated Traveler Initiative 2. 1 (ITI2. 1 ) team in Northern Virginia! Join this passionate team ... of Homeland Security (DHS). As a member of the ITI2. 1 Team, you will support the men and women...to do:** Support end-user applications and work in a multi- tier service desk as well as work with software… more
- KeenLogic (Alexandria, VA)
- …personnel. Identify and capture relevant data related to the issue to assist Tier III engineers when items need to be escalated. Communicate with employees and ... vendors on items that need to be escalated to Tier III support. Experienced understanding functions of the help...applications + 3+ years of customer service experience + 1 + years of Requirements Definition/Analysis Desired Skills: + ITIL… more