- Virtual Service Operations (Lorton, VA)
- …network environment. Responsibilities: + Investigate and resolve escalated network issues from Tier 1 support. + Perform advanced troubleshooting for routers, ... configurations, and incident reports. + Provide technical guidance and mentorship to Tier 1 NOC Analysts. + Participate in on-call rotations and respond to… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …customer onboarding and offboarding. + Provide account management support. + Provide 24/7 Tier 1 support for all environments and networks supporting end users. ... related to the labor category with at least 2 years' experience in providing Tier 1 support of a TS/SCI system. Experience may be substituted for a degree upon… more
- Criterion Systems (Reston, VA)
- …systems security administration functions, including creating user profiles and accounts. + Provides Tier 1 and Tier 2 problem identification, diagnosis and ... tuning. + Installation, STIG hardening, patching. + Excellent troubleshooting skills and Tier 1 communication skills. + Experience developing and maintaining… more
- SAP (Herndon, VA)
- …systems security administration functions, including creating user profiles and accounts. + Provides Tier 1 and Tier 2 problem identification, diagnosis, and ... performance tuning + Installation, hardening, patching + Excellent troubleshooting skills and Tier 1 communication skills + Experience developing and maintaining… more
- Tesla Laboratories. Inc. (Vienna, VA)
- …Top Secret Clearance with SCI eligibility. This role is required to provide exceptional Tier 1 - Tier 3 support, managing complex customer issues with a ... and security compliance. + Technical Support & Problem Resolution: Deliver outstanding Tier 1 - Tier 3 support, diagnosing and resolving complex issues… more
- Leidos (Springfield, VA)
- …management processes and network modernization efforts. + Provide technical guidance and mentorship to Tier 1 and Tier 2 support staff; contribute to ... with federal and DoD standards. Leads troubleshooting and resolution of Tier 3-level network incidents, escalations, and outages **Primary Responsibilities** : +… more
- SAIC (Springfield, VA)
- …onboarding applications and teams into the observability platform. + Provide training and mentorship to Tier 1 and Tier 2 support teams. + Ensure platform ... promotes best practices in observability. **Key Responsibilities:** + Serve as the Tier 3 escalation point for issues related to any of the monitoring/observability… more
- CACI International (Chantilly, VA)
- …service and rapid issue resolution. As a Frontline Account Manager, you will provide Tier 1 support via phone, email, and walk-up channels, handling inbound ... restart services and hardware when needed, and coordinate with Tier 2/3 teams to address complex problems. As part...for common incidents; escalate complex or critical issues to Tier 2 or appropriate technical teams. + Analyze, troubleshoot,… more
- Guidehouse (Mclean, VA)
- …Navy ERP. + Troubleshoot and resolve complex production issues, working closely with end users, Tier 1 support, and Tier 3 technical teams. + Analyze system ... bring extensive insight into Navy-specific business processes and system configurations. + Provide Tier 2 support for SAP ECC modules including FI, CO, FM, MM, SD,… more
- SMX (Quantico, VA)
- …Message related incidents and service requests + Provide documentation, guidance and instruction to the Tier 1 and Tier II service desk for handling standard ... technical expertise in the management, maintenance, and problem resolution + Resolve Tier III messaging tickets + Configure Antivirus products and HBSS as they… more