- Nightwing (Sterling, VA)
- …role will serve as the primary technical point of contact for issues ranging from Tier 1 to Tier 3 support, providing leadership, direction, and hands-on ... subject matter expert for technical escalations and critical issue resolution ( Tier 1 -3). + Drive the implementation of virtualization and automation solutions… more
- M. C. Dean (Norfolk, VA)
- …system issues for physical security systems and networks. + Triage customer support calls, providing Tier 1 help desk support and Tier 2 escalation. + ... enhancements + Work with engineering and integrators on new system design + Provide tier II/III support for customer issues reported through the help desk + Proper… more
- MPR Associates (Alexandria, VA)
- …is expected to take ownership of user incidents and requests, resolve a variety of technical tier 1 and tier 2 hardware and software incidents, and be ... and requests. + Coordinates with users, the Service Desk Manager, and higher tier support to escalate and resolve more complex problems. + Uses remote access… more
- Defense Health Agency (Newport News, VA)
- …used to fill positions at any of the tiers listed below: + Tier 1 : $121,020 - 300,000 Apply for this Job Online ... other health professionals and paraprofessionals in time of need. 1 . Takes ownership, responsibility for care of assigned panel...approved. Salary for physician positions is based on a tier scale, determined by the position specialty, grade and… more
- CompuCom (Richmond, VA)
- …deal with senior level escalation, and adapt service to changes in demand. + Led Tier 1 & Tier 2 service desk teams. + Proven people management and ... The Technical Support Manager will manage performance of Level 1 & Level 2 services and support to clients...+ Train, coach and mentor Service Desk Analysts (Level 1 - 2), including career development. Oversee staff activities.… more
- Newell Brands (Richmond, VA)
- …routine employee requests. You will play a crucial role in ensuring smooth workflows between Tier 0, Tier 1 , and employee-facing needs, while learning the ... - Support HRSS projects by providing administrative assistance. **Required Qualifications:** - 1 + years of experience in HR or administrative roles. - Strong… more
- ADP (Norfolk, VA)
- …Live of the new application. + Provide Tier 2 support for the application to the Tier 1 support team or directly to the client as needed + Project Planning + ... REQUIRED:** + 3 - 5 Years of Directly Related Experience + Level 1 and Implementation Consultant I experience **PREFERRED QUALIFICATIONS:** Preference will be given… more
- ENS Solutions (Springfield, VA)
- + Provides initial technical support, addressing routine user inquiries and basic troubleshooting ( Tier 1 ). + Escalates more complex or unresolved issues to ... mid-level specialists for Tier 2 support. + Accurately logs and tracks open...paid for by ENS + 401k Contribution from Day 1 + PTO + 11 Paid Federal Holidays +… more
- ASM Research, An Accenture Federal Services Company (Richmond, VA)
- **General Summary** Provides remote Tier 1 technical end user support to an enterprise of roughly 4500 users in a Microsoft Windows environment. Work on a team ... Qualifications** + 3-5+ years IT experience in an IT Service Desk Tier 1 Enterprise position. + Possess a working knowledge and progressive experience in… more
- General Dynamics Information Technology (Mclean, VA)
- …as a passion for delivering exceptional customer service. **Key Responsibilities:** Lead, coach, and mentor Tier 1 and Tier 2 teams, fostering a culture of ... 8+ years of experience in a Help Desk or IT Support role, with at least 1 year in a leadership or supervisory capacity, and some experience in a SCIF environment. +… more