- M. C. Dean (Vienna, VA)
- …teams and follow through on resolution. 1 . **User Support and Documentation** + Provide Tier 1 and Tier 2 support to end users regarding system ... System Administrator with a strong background in service ticketing, triage, and end-user support to join our Security and Electronic Systems (SES) business unit. As… more
- CACI International (Sterling, VA)
- …hardware integration for the Department of Homeland Security (DHS). As a member of the ITI2. 1 Team, you will support the men and women charged with safeguarding ... ports of entry. + Provide hands-on leadership for web-based application development support in .NET core for...include data setup, defect troubleshooting and resolution. + Provide Tier 3 / 4 engineering support , as… more
- Leidos (Reston, VA)
- …experience in a Network Operations Center environment. * Cisco and/or Juniper Tier 1 troubleshooting experience. * Cybersecurity incident response knowledge. * ... installation, configuration, and troubleshooting. * Dell Hardware installation, configuration, and troubleshooting. * Tier 2 Help Desk support with some Tier … more
- Leidos (Reston, VA)
- …experience in a Network Operations Center environment. * Cisco, Palo Alto and/or Juniper Tier 1 troubleshooting experience. Come break things (in a good way). ... and troubleshooting. * Industrial computer and Dell systems installation, configuration, and troubleshooting. * Tier 3 Help Desk support with some Tier 4 … more
- General Dynamics Information Technology (Vienna, VA)
- …devices and licenses have been identified for procure replacement. + Provide Tier 1 and Tier 2 support to include access administration, desktop ... hardware and software procurements, + Provide operations and maintenance support and access administration to an application ...maintenance support and access administration to an application that resides in a cloud environment to ensure… more
- Chenega Corporation (Fort Belvoir, VA)
- …or laptops that have authorized access to the network. + Escalate the issue/problem to proper Tier 2 or 3 Support team members when the restoration is beyond the ... "Baseline" in the AITP Services List. + Provide Web Support Services, Web Host, Website, Web Application ,...Qualifications: + Bachelor's degree in a related field and 1 + years of relevant experience. + A combination of… more
- Huntington Ingalls Industries (Virginia Beach, VA)
- …configurations, and support efforts + Collaborate with internal teams to support service continuity and improvement + Provide Tier 2/3-level support ... experience + Master's degree in a related field and 1 years of relevant experience + High school diploma...root cause analysis, escalate technical issues appropriately, and deliver Tier 2/3 support + Strong written and… more
- TekSynap (Ashburn, VA)
- …the representative for the first stage of escalation for Incidents. Responsible for managing Tier 1 and Tier 2 incident responses. Responsible for ensuring ... **Responsibilities & Qualifications** **RESPONSIBILITIES** The Incident Support Manager supports the restoration of network infrastructure, and service operation as… more
- Truist (Richmond, VA)
- …are not mentioned below. Specific activities may change from time to time. 1 . Provide Tier 1 & 2 support within SLA for Viva and Copilot. 2. Collaborate ... page. After you click Apply Now and complete your application , you'll be invited to create a profile, which...description:** As part of the Copilot and Viva Operational Support team, you will provide day-to-day support … more
- Leidos (Chantilly, VA)
- …a 24 hour, 7 day (on-call rotation) a week environment providing in-depth Tier 1 through Tier 3 level support and problem resolution for technology ... deployment strategy, considering the Sponsor's business priorities for any application or tool, providing end-to-end support of...**Preferred Qualifications** + Demonstrated experience performing Tier 1 thru Tier 3 support ,… more