- Mass Markets (VA)
- …and customers Preferred (Not Required) + One ( 1 ) year of experience in customer service or Tier II, technical support + CompTIA IT certification COMPENSATION ... Phones, Data Gateways, and High-Definition (HD) Video service disruptions. A strong customer service background is necessary to provide world-class customer … more
- CACI International (Sterling, VA)
- …Local * * * CACI is currently looking for a motivated, career and customer -oriented Service Desk Lead with Agile methodology experience to join our Customs and ... Protection (CBP) Land Border Integration (LBI) Integrated Traveler Initiative 2. 1 (ITI2. 1 ) team in Northern Virginia! Join...to do:** Support end-user applications and work in a multi- tier service desk as well as work with software… more
- GovCIO (Sterling, VA)
- …with maintaining/updating support documentation. + Support Microsoft Windows environments and resolve Tier 1 hardware and software problems with tools such as ... speed to answer, first call resolution, abandonment rate, and customer satisfaction. + Create, update, and track service requests/incidents...**Qualifications** + High School with 0 - 3 years Tier 1 support (or commensurate experience) +… more
- Rubrik (Richmond, VA)
- …with periodic re-screening as noted below: **Position Risk Designation: Non-Sensitive, Low Risk, Tier 1 ** _Incumbents without access to US Government data may be ... secure the brand and protect the organization, company and customer environments. You will be responsible for executing security...required to complete Standard Form 85 and undergo a Tier 1 Investigation (T1) for non-sensitive positions… more
- Rubrik (Richmond, VA)
- …with periodic re-screening as noted below: **Position Risk Designation: Non-Sensitive, Low Risk, Tier 1 ** _Incumbents without access to US Government data may be ... GovCloud + The primary point of contact for the customer support team on all SFDC needs during PST...required to complete Standard Form 85 and undergo a Tier 1 Investigation (T1) for non-sensitive positions… more
- General Dynamics Information Technology (Arlington, VA)
- …clearance + **Required Experience:** + 5 years of directly related experience supporting help desk Tier 1 , Tier 2 and/or Tier 3 operations, preferably ... VA. **HOW OUR HELP DESK SPECIALIST WILL MAKE AN IMPACT:** + Provides first- tier software, hardware, and printing technical assistance to computer users. + Answers… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …account management support. + Process all IT SM tickets to completion. + Provide 24/7 Tier 1 support for all environments and networks supporting end users. + ... in an area related to the labor category with at least 5 years' experience providing Tier 1 support for a TS/SCI system. Experience may be substituted for a… more
- CACI International (Reston, VA)
- …Specialist to join our Luke Team! You will provide direct hands on support to a mission customer as part of a small team that provides Tiers 1 , 2, and 3 level ... tasks involving both hardware and software items for this customer . You will invent your future and make a...the IT Operations Manager by understanding appropriate and applicable Tier support levels. * Escalate Tier 3… more
- CACI International (Chantilly, VA)
- …service and rapid issue resolution. As a Frontline Account Manager, you will provide Tier 1 support via phone, email, and walk-up channels, handling inbound ... of a Service Desk Technician and Mission IT Operator, delivering both customer -facing support and direct operational monitoring to ensure continuity of… more
- M. C. Dean (Norfolk, VA)
- …+ Resolve complex system issues for physical security systems and networks. + Triage customer support calls, providing Tier 1 help desk support and ... with engineering and integrators on new system design + Provide tier II/III support for customer issues reported through the help desk + Proper documentation of… more