- Leidos (Arlington, VA)
- … Tier 3 support monthly. + Deliver root cause analysis document for each Severity 1 incident escalated to Tier 3 resolved in accordance with SLAs. + Ensure ... **Primary Responsibilities:** + Provide ongoing engineering support for the customer 's Unified Communications and Collaborations (UCC) solution. The UCC solution… more
- Criterion Systems (Reston, VA)
- …systems security administration functions, including creating user profiles and accounts. + Provides Tier 1 and Tier 2 problem identification, diagnosis and ... tuning. + Installation, STIG hardening, patching. + Excellent troubleshooting skills and Tier 1 communication skills. + Experience developing and maintaining… more
- Tesla Laboratories. Inc. (Vienna, VA)
- …Clearance with SCI eligibility. This role is required to provide exceptional Tier 1 - Tier 3 support, managing complex customer issues with a focus on ... compliance. + Technical Support & Problem Resolution: Deliver outstanding Tier 1 - Tier 3...IT service desk operations, ensuring SLAs are met and customer satisfaction is maintained at the highest levels. +… more
- Criterion Systems (Reston, VA)
- …systems security administration functions, including creating user profiles and accounts. + Provides Tier 1 and Tier 2 problem identification, diagnosis and ... tuning. + Installation, STIG hardening, patching. + Excellent troubleshooting skills and Tier 1 communication skills. + Experience developing and maintaining… more
- SAP (Herndon, VA)
- …systems security administration functions, including creating user profiles and accounts. + Provides Tier 1 and Tier 2 problem identification, diagnosis, and ... performance tuning + Installation, hardening, patching + Excellent troubleshooting skills and Tier 1 communication skills + Experience developing and maintaining… more
- SAIC (Springfield, VA)
- …onboarding applications and teams into the observability platform. + Provide training and mentorship to Tier 1 and Tier 2 support teams. + Ensure platform ... promotes best practices in observability. **Key Responsibilities:** + Serve as the Tier 3 escalation point for issues related to any of the monitoring/observability… more
- GovCIO (Fairfax, VA)
- …Systems Engineer with an active Secret clearance to provide administration and tier 3 operational support for servers, workstations, and applications in a Windows ... will be a fully onsite position. **Responsibilities** + Provide administration and tier 3 operational support for servers, workstations, and applications in a… more
- MPR Associates (Alexandria, VA)
- …is expected to take ownership of user incidents and requests, resolve a variety of technical tier 1 and tier 2 hardware and software incidents, and be ... and requests. + Coordinates with users, the Service Desk Manager, and higher tier support to escalate and resolve more complex problems. + Uses remote access… more
- General Dynamics Information Technology (Mclean, VA)
- …passion for delivering exceptional customer service. **Key Responsibilities:** Lead, coach, and mentor Tier 1 and Tier 2 teams, fostering a culture of ... how agencies operate. We are seeking a proactive and customer -focused IT Operations Manager to oversee our frontline IT...Help Desk or IT Support role, with at least 1 year in a leadership or supervisory capacity, and… more
- General Dynamics Information Technology (Mclean, VA)
- …The candidate is a systems administrator with a strong aptitude to troubleshoot Tier 1 technical problems in real-time both independently and within a ... and applications are properly configured and running to meet customer needs + Support team members, end users, and...a self-starter who does not need training in system administration/ Tier 1 support fundamentals, and flexible enough… more