- General Dynamics Information Technology (Fort Belvoir, VA)
- …**Certifications:** Security+, CE - CompTIA-Security+ CE - CompTIA-Security+ CE **Experience:** 1 + years of related experience **US Citizenship Required:** Yes ... that are monitored in the help desk and the Tier level responsibilities for the systems. + Provide IT...**Shift work is on a rotating Panama Schedule.** **Schedule 1 Schedule 2** Work - Mon, Tues Off -… more
- CACI International (Ashburn, VA)
- …and procedural at the team and portfolio levels. **Responsibilities:** Provide advanced Tier 2 remote support and troubleshooting for end users experiencing various ... desk and enterprise clients, ensuring clear communication and high customer satisfaction. + Lead initiatives to improve help desk...limited to: + 3-year check for felony convictions + 1 year check for illegal drug use + … more
- ASM Research, An Accenture Federal Services Company (Richmond, VA)
- **General Summary** Provides remote Tier 1 technical end user support to an enterprise of roughly 4500 users in a Microsoft Windows environment. Work on a team ... 3-5+ years IT experience in an IT Service Desk Tier 1 Enterprise position. + Possess a...mobile devices + Demonstrate the highest possible standards of customer support and produce maximum customer satisfaction… more
- ManTech (Reston, VA)
- …maximize system performance + Training in-country technical support personnel to perform Tier 0- 1 troubleshooting and maintenance on deployed systems, both ... **ManTech** seeks a motivated, career and customer -oriented **Field Engineer** to join our team in...personnel remotely, while not traveling, to troubleshoot and resolve Tier 2-4 issues and documenting issues and resolutions appropriately… more
- CACI International (Ashburn, VA)
- …will interact with product development teams, network services, cybersecurity, and customer service teams to coordinate operations and maintenance of deployed ... as needed across portfolio of systems. + Assist with Tier 2 and 3 support ticket queues to promote...to: + 3 year check for felony convictions + 1 year check for illegal drug use + … more
- ARCO (Richmond, VA)
- …targeting US DoD programs, prime contractors (eg, Lockheed Martin, Boeing), and Tier 1 /2 suppliers. + **Opportunity Identification:** Monitor market trends, ... by aligning our design-build solutions with the needs of top- tier defense contractors, their suppliers, and government agencies. The...for associates' children up to $28,000 per child + 1 -month paid sabbatical after every five years of employment,… more
- ManTech (Mclean, VA)
- …to:** + You will manage and resolve account issues across five core networks, providing Tier 2 support following Tier 1 troubleshooting. + You will perform ... MANTECH seeks a motivated, career-oriented, and customer -focused **Access Administrator** to join our team in...and service requests. + You may travel locally between customer buildings or provide temporary on-site support at alternate… more
- Vaco (Richmond, VA)
- …us into the future and explore the career of a lifetime. + Ranked the # 1 Best Staffing Firm to Work for in North America by Staffing Industry Analysts (Category: ... STAR **vacations** (we call it "Vatopia") for meeting top tier performance goals. + Annual **world class training** where...conflict situations effectively, with a minimum of noise. + Customer Focus: building strong customer relationships and… more
- Chenega Corporation (Fort Belvoir, VA)
- …+ Troubleshoot end users' enterprise email system configurations. + Respond to all customer trouble requests and the problem calls received by telephone, email, or ... Remedy ticketing system within the AITP timelines. + Resolve customer issues using automated remote-control software or other remote...to the network. + Escalate the issue/problem to proper Tier 2 or 3 Support team members when the… more
- Sprinklr (VA)
- Sprinklr is a leading enterprise software company for all customer -facing functions. With advanced AI, Sprinklr's unified customer experience management ... (Unified-CXM) platform helps companies deliver human experiences to every customer , every time, across any modern channel. Headquartered in New York City with… more