- Red River (Chantilly, VA)
- … 1 Technician who is primarily responsible for working on a team at the Service Desk. The Tier 1 Technician is primarily responsible for working on a ... and developing the organization's perception with existing customers through exceptional customer service . **Primary Position Tasks:** + Email Administration… more
- CGI Technologies and Solutions, Inc. (Lebanon, VA)
- ** Tier 1 Helpdesk Lead and Analyst** **Category:** Service Desk / End User Services **Main location:** United States, Virginia, Lebanon **Position ID:** ... growing and dynamic program to lead a client-facing Momentum Tier 1 Help Desk as well as...At least 3 years of Momentum experience, demonstrating strong customer service and leadership. * Understanding of… more
- UIC Government Services and the Bowhead Family of Companies (Quantico, VA)
- …the contract will consist of program management; logistics; asset management; engineering; customer service ; research and development of new capabilities; test ... Bowhead is seeking Field Service Representatives / Service Desk Specialists to support a customer ...monitoring tools to proactively detect potential problems. + Provide Tier 1 and Tier 2… more
- CACI International (Reston, VA)
- …in-depth troubleshooting and system-level support for incidents that cannot be resolved by the Tier 1 Help Desk support + Highly knowledgeable of help desk ... Help Desk Tier 2 Specialist, Journeyman Job Category: Information Technology...systems, equipment, software, and configurations being supported (eg, ServiceNow, Service Desk+, Remedy) + Provides desktop and laptop Army… more
- General Dynamics Information Technology (Quantico, VA)
- …potential, or suspected criminal, terrorism, sabotage, espionage, and subversive activities. **HOW OUR TIER 1 HELP DESK ANALYST WILL MAKE AN IMPACT:** + Initiate ... service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems… more
- Parsons Corporation (Centreville, VA)
- …looking for. **Job Description:** Parsons is looking for an amazingly talented **Help Desk Customer Service Representative** to join our team! In this role you ... worldwide mission** ! **What You'll Be Doing:** + Adjudicating tier 1 level inquiries and have the...such as JIRA and Maximo. + Adept at documenting service or product-related concerns promptly + Experience customer… more
- Amentum (Springfield, VA)
- …applicant information updates to include uploading documents, responding to inquiries and customer service tickets. + Maintain communication with customers and ... role from home/office while staying on task. + Perform customer service tasks (eg, answering telephone calls,...is required for facility credentials/authorization at this work location. 1 + years' experience in: + Supporting a call center/case… more
- GovCIO (Richmond, VA)
- …(https://careers-govcio.icims.com/jobs/6434/senior- service -desk-administrator/job?mode=apply&apply=yes&in\_iframe= 1 &hashed=-1834385473) **Location** _US-Remote_ ... with maintaining/updating support documentation. + Support Microsoft Windows environments and resolve Tier 1 hardware and software problems with tools such as… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …follows up on all incidents. Combines demonstrated technical qualities with exceptional customer service in daily responsibilities. + Update Help Desk Standard ... offboarding. + Provide account management support. + Provide 24/7 Tier 1 support for all environments and...degree upon approval. **Other Job Specific Skills** + Excellent customer service skills + Uses a knowledge… more
- MPR Associates (Alexandria, VA)
- …is expected to take ownership of user incidents and requests, resolve a variety of technical tier 1 and tier 2 hardware and software incidents, and be ... of incidents and requests. + Coordinates with users, the Service Desk Manager, and higher tier support...troubleshooting and decision making with an emphasis on superior customer service . + Proficient with Microsoft Windows… more