• Service Desk Technician Tier…

    Red River (Chantilly, VA)
    … 1 Technician who is primarily responsible for working on a team at the Service Desk. The Tier 1 Technician is primarily responsible for working on a ... and developing the organization's perception with existing customers through exceptional customer service . **Primary Position Tasks:** + Email Administration… more
    Red River (07/31/25)
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  • Tier 1 Helpdesk Lead and Analyst

    CGI Technologies and Solutions, Inc. (Lebanon, VA)
    ** Tier 1 Helpdesk Lead and Analyst** **Category:** Service Desk / End User Services **Main location:** United States, Virginia, Lebanon **Position ID:** ... growing and dynamic program to lead a client-facing Momentum Tier 1 Help Desk as well as...At least 3 years of Momentum experience, demonstrating strong customer service and leadership. * Understanding of… more
    CGI Technologies and Solutions, Inc. (07/29/25)
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  • Field Service Representatives…

    UIC Government Services and the Bowhead Family of Companies (Quantico, VA)
    …the contract will consist of program management; logistics; asset management; engineering; customer service ; research and development of new capabilities; test ... Bowhead is seeking Field Service Representatives / Service Desk Specialists to support a customer ...monitoring tools to proactively detect potential problems. + Provide Tier 1 and Tier 2… more
    UIC Government Services and the Bowhead Family of Companies (05/15/25)
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  • Help Desk Tier 2 Specialist, Journeyman

    CACI International (Reston, VA)
    …in-depth troubleshooting and system-level support for incidents that cannot be resolved by the Tier 1 Help Desk support + Highly knowledgeable of help desk ... Help Desk Tier 2 Specialist, Journeyman Job Category: Information Technology...systems, equipment, software, and configurations being supported (eg, ServiceNow, Service Desk+, Remedy) + Provides desktop and laptop Army… more
    CACI International (08/08/25)
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  • NCIS Help Desk Analyst Tier I | Active Top…

    General Dynamics Information Technology (Quantico, VA)
    …potential, or suspected criminal, terrorism, sabotage, espionage, and subversive activities. **HOW OUR TIER 1 HELP DESK ANALYST WILL MAKE AN IMPACT:** + Initiate ... service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems… more
    General Dynamics Information Technology (08/03/25)
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  • Operations Technical Support I

    Lumen (Richmond, VA)
    …Service Desk Analyst) is responsible for providing Tier 1 IT Service Desk Support in a customer focused, team oriented, support environment. Tier ... trust and transparency. People power progress. We're looking for top- tier talent and offer the flexibility you need to...technologies. + 1 - 2 years IT customer service experience or other pertinent related… more
    Lumen (08/08/25)
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  • Customer Service Representative

    Parsons Corporation (Centreville, VA)
    …looking for. **Job Description:** Parsons is looking for an amazingly talented **Help Desk Customer Service Representative** to join our team! In this role you ... worldwide mission** ! **What You'll Be Doing:** + Adjudicating tier 1 level inquiries and have the...such as JIRA and Maximo. + Adept at documenting service or product-related concerns promptly + Experience customer… more
    Parsons Corporation (06/11/25)
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  • Customer Service Representative/Case…

    Amentum (Springfield, VA)
    …applicant information updates to include uploading documents, responding to inquiries and customer service tickets. + Maintain communication with customers and ... role from home/office while staying on task. + Perform customer service tasks (eg, answering telephone calls,...is required for facility credentials/authorization at this work location. 1 + years' experience in: + Supporting a call center/case… more
    Amentum (08/08/25)
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  • Senior Service Desk Administrator

    GovCIO (Richmond, VA)
    …(https://careers-govcio.icims.com/jobs/6434/senior- service -desk-administrator/job?mode=apply&apply=yes&in\_iframe= 1 &hashed=-1834385473) **Location** _US-Remote_ ... with maintaining/updating support documentation. + Support Microsoft Windows environments and resolve Tier 1 hardware and software problems with tools such as… more
    GovCIO (08/08/25)
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  • Service Desk Agent Junior

    ASM Research, An Accenture Federal Services Company (Alexandria, VA)
    …follows up on all incidents. Combines demonstrated technical qualities with exceptional customer service in daily responsibilities. + Update Help Desk Standard ... offboarding. + Provide account management support. + Provide 24/7 Tier 1 support for all environments and...degree upon approval. **Other Job Specific Skills** + Excellent customer service skills + Uses a knowledge… more
    ASM Research, An Accenture Federal Services Company (07/15/25)
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