- MPR Associates (Alexandria, VA)
- …is expected to take ownership of user incidents and requests, resolve a variety of technical tier 1 and tier 2 hardware and software incidents, and be ... of incidents and requests. + Coordinates with users, the Service Desk Manager, and higher tier support...troubleshooting and decision making with an emphasis on superior customer service . + Proficient with Microsoft Windows… more
- Mass Markets (VA)
- …customers Preferred (Not Required) + One ( 1 ) year of experience in customer service or Tier II, technical support + CompTIA IT certification COMPENSATION ... troubleshooting VoIP Phones, Data Gateways, and High-Definition (HD) Video service disruptions. A strong customer service...High-Definition (HD) Video service disruptions. A strong customer service background is necessary to provide… more
- SMX (Fort Belvoir, VA)
- Service Desk Lead (4286) (Ft. Belvoir, VA) (TS/SCI)at...all IT SM tickets to completion + Provide 24/7/365 Tier 1 support for all environments and ... interacting with customers, managing their work with an IT service management (SM) ticketing system, and ensuring all actions...category with at least 10 years' experience in providing Tier 1 support of a TS/SCI system.… more
- ASM Research, An Accenture Federal Services Company (Richmond, VA)
- …supporting duties as directed. **Minimum Qualifications** + 3-5+ years IT experience in an IT Service Desk Tier 1 Enterprise position. + Possess a working ... **General Summary** Provides remote Tier 1 technical end user support...however not required. **Other Job Specific Skills** + Excellent customer service skills. + Excellent communication and… more
- Wolters Kluwer (Richmond, VA)
- …and upselling initiatives. + Provide deep strategic insights and analyses from comprehensive customer data. + Design and lead top- tier training programs for ... **About the Role:** As a Customer Success Lead, you will be recognized as...analytical skills. + **Expert Technical Proficiency:** Comprehensive and deep product/ service knowledge. + **CRM Expert:** Masterful use and strategic… more
- Anywhere Real Estate (Virginia Beach, VA)
- …+ A customer -centric approach with a focus on delivering high-quality service + Planning and organization skills; ability to multi-task in a fast-paced ... ** Customer Experience Concierge / Inside Sales (Remote)** The...Concierge** role. This role is responsible for providing exceptional service to our client's customers by answering questions, resolving… more
- Bon Secours Mercy Health (Newport News, VA)
- …care sites and clinicians are recognized for clinical and operational excellence. + ** Tier 1 : Float expectation within a single site based on competency** ... committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates...they must float based on the tiers below: + Tier 1 : Float expectation within a single… more
- CACI International (Chantilly, VA)
- …Get to Do: * The Incident Manager will manage Tier 1 day to day operations. *...Would be Nice to Have: * 5+ years of Customer Service or IT Service ... support. * Develop policies and procedures to support a repeatable and customer -oriented service . * Ensure a knowledge management approach that is repeatable and… more
- ASM Research, An Accenture Federal Services Company (Falls Church, VA)
- The individual will perform hourly data ingests and respond to Tier 1 and 2 tickets onsite in support of a live, production technology. The role involves 8 hour ... with monitoring and tracking incidents. Follows through to resolution within the customer Service Level requirement by taking notes on the steps outlined within… more
- GovCIO (Richmond, VA)
- …currently hiring for MULTIPLE **Senior Operating Systems Specialist(s)** to support our customer , USPS' Network and Compute Technology (NCT) group. The NCT is ... cloud, and business partner networks NCT manages and oversees the Postal Service 's cloud services and data center infrastructure, which includes more than 24,000… more