- Shuvel Digital (Vienna, VA)
- …Ability to work independently and in a team environment + Desired - 3+ years of Tier 1 support and capabilities or similar + Desired - Call Center or front-line ... of ITIL (Information Technology Infrastructure Library) + Desired - Previous customer service in a fast-paced environment + Desired - Familiar with ticketing… more
- V2X (Springfield, VA)
- …Responsibilities + What You'll Do + The Service Desk Specialists are the Tier 1 team members of an Information Technology (IT) Enterprise Service ... for the IT-related service requests, and the service incidents and problems for the customer 's...Security Certified Practitioner (SSCP) + Experience + Shall have 1 or more years of experience working in an… more
- Philips (Norfolk, VA)
- …capabilities. You will lead a ~10-person sales team who will partner with Philips Tier 1 IDN Account Executives and GPO business development leaders to drive ... **Sales Director, Service Solutions - National Accounts** This position offers...improve market share. + Drive funnel growth based on customer intelligence, customer engagement and driving integral… more
- Navy Exchange Services (NEX) (Virginia Beach, VA)
- …NEXCOM Unique? You'll work closely with senior leaders, inspect facilities to ensure top- tier service , and shape policies that drive success. Whether advising on ... of new concepts affecting trends of the program. - Responsible for supporting customer service programs, operational reporting and inventory control in the… more
- Leidos (Mclean, VA)
- …and problem solving experience to work independently, receiving minimal guidance while providing Tier 1 and 2 support to resolve incidents. There are no ... to create account access profiles, + Provide technical support and customer service to the organization's users of computer applications and hardware, +… more
- Rubrik (Richmond, VA)
- …with periodic re-screening as noted below: **Position Risk Designation: Non-Sensitive, Low Risk, Tier 1 ** _Incumbents without access to US Government data may be ... assigned customers. + Makes technical and sales presentations to customer 's technical staff and senior management. + Serves as...required to complete Standard Form 85 and undergo a Tier 1 Investigation (T1) for non-sensitive positions… more
- Rubrik (Richmond, VA)
- …with periodic re-screening as noted below: **Position Risk Designation: Non-Sensitive, Low Risk, Tier 1 ** _Incumbents without access to US Government data may be ... GovCloud + The primary point of contact for the customer support team on all SFDC needs during PST...required to complete Standard Form 85 and undergo a Tier 1 Investigation (T1) for non-sensitive positions… more
- General Dynamics Information Technology (Arlington, VA)
- …clearance + **Required Experience:** + 5 years of directly related experience supporting help desk Tier 1 , Tier 2 and/or Tier 3 operations, preferably ... VA. **HOW OUR HELP DESK SPECIALIST WILL MAKE AN IMPACT:** + Provides first- tier software, hardware, and printing technical assistance to computer users. + Answers… more
- CACI International (Reston, VA)
- …sense of urgency and confidence with the user. * Demonstrated experience with providing customer service for systems that reside in a secure environment. * ... You will provide direct hands on support to a mission customer as part of a small team that provides Tiers 1 , 2, and 3 level support. You will be the primary… more
- M. C. Dean (Norfolk, VA)
- …+ Resolve complex system issues for physical security systems and networks. + Triage customer support calls, providing Tier 1 help desk support and ... engineering and integrators on new system design + Provide tier II/III support for customer issues reported...role. + Manage physical security system support to meet service level agreements. + Analyze physical security system performance… more