- Tesla Laboratories. Inc. (Vienna, VA)
- …Clearance with SCI eligibility. This role is required to provide exceptional Tier 1 - Tier 3 support, managing complex customer issues with a focus on ... compliance. + Technical Support & Problem Resolution: Deliver outstanding Tier 1 - Tier 3...service desk operations, ensuring SLAs are met and customer satisfaction is maintained at the highest levels. +… more
- Criterion Systems (Reston, VA)
- …systems security administration functions, including creating user profiles and accounts. + Provides Tier 1 and Tier 2 problem identification, diagnosis and ... tuning. + Installation, STIG hardening, patching. + Excellent troubleshooting skills and Tier 1 communication skills. + Experience developing and maintaining… more
- Criterion Systems (Reston, VA)
- …systems security administration functions, including creating user profiles and accounts. + Provides Tier 1 and Tier 2 problem identification, diagnosis and ... tuning. + Installation, STIG hardening, patching. + Excellent troubleshooting skills and Tier 1 communication skills. + Experience developing and maintaining… more
- SAP (Herndon, VA)
- …systems security administration functions, including creating user profiles and accounts. + Provides Tier 1 and Tier 2 problem identification, diagnosis, and ... performance tuning + Installation, hardening, patching + Excellent troubleshooting skills and Tier 1 communication skills + Experience developing and maintaining… more
- General Dynamics Information Technology (Mclean, VA)
- …Azure and Microsoft 365-as well as a passion for delivering exceptional customer service . **Key Responsibilities:** Lead, coach, and mentor Tier 1 and ... Tier 2 teams, fostering a culture of service excellence and continuous improvement. + Serve as the...communication skills with a proven ability to lead a customer - service -oriented team. + Familiarity with ticketing systems… more
- EchoStar (Christiansburg, VA)
- …and collaboratively within a Service Continuity Support team + Excellent customer service skills with the ability to explain technical solutions to ... have the opportunity to work real time with Level 1 Agents who are on Phone with the Customers...+ Apply critical thinking and problem-solving skills to resolve customer issues within defined service level agreements… more
- General Dynamics Information Technology (Fort Belvoir, VA)
- …Support,Troubleshooting **Certifications:** Security+, CE - CompTIA-Security+ CE **Experience:** 1 + years of related experience **US Citizenship Required:** ... that are monitored in the help desk and the Tier level responsibilities for the systems. + Provide IT... level responsibilities for the systems. + Provide IT Service Management functions and first level troubleshooting to all… more
- CACI International (Ashburn, VA)
- …You will interact with product development teams, network services, cybersecurity, and customer service teams to coordinate operations and maintenance of ... as needed across portfolio of systems. + Assist with Tier 2 and 3 support ticket queues to promote...reports. + Responsible for operations support metrics and Portfolio service desk ticket queues. + Interact with Portfolio Owner,… more
- Utilities Service, LLC (Petersburg, VA)
- …experience, and industry-specific certifications. This specified range is determined by the tier associated with the job posting. However, should the employee be ... classified under a different tier , the compensation may fall outside the stated range._**...vehicle with fuel card for work purposes. + Day 1 of Employment: Medical/Dental/Vision/VOYA/Paid Holidays/EAP (Full-Time Employees). + After… more
- GovCIO (Richmond, VA)
- …GovCIO is currently hiring for MULTIPLE **Database Administrator(s)** to support our customer , USPS' Network and Compute Technology (NCT) group. The NCT is ... business partner networks. NCT manages and oversees the Postal Service 's cloud services and data center infrastructure, which includes...work or specify which shift is highly preferred.** **Group 1 ** covering 3 shifts with **SAT/SUN off days** 1st… more