- Chenega Corporation (Fort Belvoir, VA)
- …Services Specialist willprovide technical support services in accordance with the AITP service list for the RNEC-NCR, including client hardware and software support. ... + Troubleshoot end users' enterprise email system configurations. + Respond to all customer trouble requests and the problem calls received by telephone, email, or… more
- Meta (Richmond, VA)
- …on this web page. **Required Skills:** Infrastructure Materials Manager Responsibilities: 1 . Support Materials Management team in determining optimal supply chain ... of their current and future needs. 3. Shape the customer -facing vision of the team and roadmap internal activities...executive dashboards and KPI metrics for operations all-hands meetings ( Tier I and Tier II metrics). 13.… more
- Ryder System (Richmond, VA)
- …Services Representative II is responsible for second level triage of transferred calls from Tier 1 OR be the first point of contact for specialized inquires ... subject matter expertise. **Essential Functions** + Receive incoming escalation calls from Tier 1 Contact Center Representatives, or from internal customers… more
- Utilities Service, LLC (Burkeville, VA)
- …experience, and industry-specific certifications. This specified range is determined by the tier associated with the job posting. However, should the employee be ... classified under a different tier , the compensation may fall outside the stated range._**...vehicle with fuel card for work purposes. + Day 1 of Employment: Medical/Dental/Vision/VOYA/Paid Holidays/EAP (Full-Time Employees). + After… more
- Vistra (Hopewell, VA)
- …to report to site within 60 minutes following call-ins. *Satisfactory completion of Tier 2 within primary skill for position job performance measure *Must pass the ... *Independent knowledge of troubleshooting Key Metrics: *Satisfactory completion of Tier 3 training and qualification requirements *Demonstrate continual self-improvement… more
- ManTech (Mclean, VA)
- …HS diploma and 4+ years of relevant help desk experience OR Bachelor's degree + 1 + year of hands-on experience supporting customer IT help desk. + Experience ... **MANTECH seeks** a motivated, career-oriented, and customer -focused Remote Support Technician to join our team in McLean, VA. In this role, you will work… more
- Utilities Service, LLC (Richmond, VA)
- …experience, and industry-specific certifications. This specified range is determined by the tier associated with the job posting. However, should the employee be ... classified under a different tier , the compensation may fall outside the stated range._**...vehicle with fuel card for work purposes. + Day 1 of Employment: Medical/Dental/Vision/VOYA/Paid Holidays/EAP (Full-Time Employees). + After… more
- TEKsystems (Lynchburg, VA)
- …in the deployment and support of Windows 11 across the organization. Key Responsibilities: Provide Tier 1 and Tier 2 support for hardware, software, and ... Active Directory, Group Policy, and basic networking concepts. Excellent communication and customer service skills. Ability to work independently and manage… more
- CACI International (Sterling, VA)
- …You will interact with product development teams, network services, cybersecurity, and customer service teams to coordinate operations and maintenance of ... * * * CACI is currently looking for a motivated, career and customer -oriented Portfolio Manager with Agile methodology experience to join our Customs and Border… more
- SAIC (Suffolk, VA)
- …is contingent on funding in_ _May/June_ _2025._ **Specific duties include:** + Provide Tier 1 level engineering operations support to quickly identify, triage, ... both technical expertise and a commitment to excellence in service delivery. **This position will work a schedule of...root causes to implement effective resolutions or escalate to Tier 2/ Tier 3 support as required. +… more