- Capital One (Richmond, VA)
- …Engineer - Capital One Software (Remote) Ever since our first credit card customer in 1994, Capital One has recognized that technology and data can enable even ... the cloud. In 2022, we publicly announced Capital One Software and have since brought two of our B2B...to market; Slingshot and Databolt. We are seeking top tier talent to join our pioneering team and propel… more
- Parsons Corporation (Centreville, VA)
- …always accessible to a worldwide mission** ! **What You'll Be Doing:** + Adjudicating tier 1 level inquiries and have the authority to escalate complex issues ... field, or equivalent combination of education and experience + Expertise to adjudicate Tier 1 level inquiries + Excellent communications and analytical skills +… more
- Mass Markets (VA)
- …and customers Preferred (Not Required) + One ( 1 ) year of experience in customer service or Tier II, technical support + CompTIA IT certification COMPENSATION ... Phones, Data Gateways, and High-Definition (HD) Video service disruptions. A strong customer service background is necessary to provide world-class customer … more
- Wolters Kluwer (Richmond, VA)
- …and upselling initiatives. + Provide deep strategic insights and analyses from comprehensive customer data. + Design and lead top- tier training programs for ... **About the Role:** As a Customer Success Lead, you will be recognized as...(EURONEXT: WKL) is a global leader in professional information, software solutions, and services for the healthcare, tax and… more
- GovCIO (Richmond, VA)
- …currently hiring for MULTIPLE **Senior Operating Systems Specialist(s)** to support our customer , USPS' Network and Compute Technology (NCT) group. The NCT is ... planning + Provide day-to-day incident and deployment support of middle tier applications, including web and application servers, containers and container managers,… more
- MPR Associates (Alexandria, VA)
- …incidents and requests, resolve a variety of technical tier 1 and tier 2 hardware and software incidents, and be proactive when dealing with user issues. ... The Service Desk Analyst will investigate and resolve the software and hardware issues of MPR users. The individual...Coordinates with users, the Service Desk Manager, and higher tier support to escalate and resolve more complex problems.… more
- KeenLogic (Alexandria, VA)
- …standard Windows OS applications and MS Office applications + 3+ years of customer service experience + 1 + years of Requirements Definition/Analysis Desired ... personnel. Identify and capture relevant data related to the issue to assist Tier III engineers when items need to be escalated. Communicate with employees and… more
- General Dynamics Information Technology (Arlington, VA)
- …VA. **HOW OUR HELP DESK SPECIALIST WILL MAKE AN IMPACT:** + Provides first- tier software , hardware, and printing technical assistance to computer users. + ... 5 years of directly related experience supporting help desk Tier 1 , Tier 2 and/or...Tier 3 operations, preferably supporting a large-scale government customer . + Experience providing technical support for microcomputer hardware,… more
- GovCIO (Richmond, VA)
- …assist with maintaining/updating support documentation. + Support Microsoft Windows environments and resolve Tier 1 hardware and software problems with tools ... Office and Windows 10. **Qualifications** + High School with 0 - 3 years Tier 1 support (or commensurate experience) + Clearance Required: Active Secret… more
- SAP (Herndon, VA)
- …systems security administration functions, including creating user profiles and accounts. + Provides Tier 1 and Tier 2 problem identification, diagnosis, and ... performance tuning + Installation, hardening, patching + Excellent troubleshooting skills and Tier 1 communication skills + Experience developing and maintaining… more