- The ODP Corporation (Frisco, TX)
- …Resolve problems and proactively recommend the right products, services, and solutions to resolve Tier 1 customer or sales representative issues. + Take ... **Overview** The T1 Customer Support Representative is responsible for resolving problems and providing proactive recommendations for products, services, and… more
- SKC Communication Products LLC (Dallas, TX)
- …to shoulder height 50-70 lbs. Travel 0-20% Education College/Technical degree preferred Experience Tier 1 0-2 years Preferred Qualifications 1 . Great ... MAJOR RESPONSIBILITIES AND DUTIES 1 . Provide Post-Sales Technical support for... for videoconferencing and integration clients 2. Provide excellent customer service and build customer relationships 3.… more
- Centre Technologies (Dallas, TX)
- …excited to announce we are expanding and looking to grow our team with a new Tier 1 , Help Desk Support Technician! Our Company Culture: Our diverse workforce ... written/verbal communication skills + Must be a team player with outstanding customer service skills + Entry of time sheets, expense reports and documentation… more
- CACI International (San Antonio, TX)
- …responsibility is to provide advanced software/systems support and to assist Application Support Tier 1 Analysts as necessary on supported MHS ... Tier 2 Cerner Application Support Analyst...communicate technical matters to a non-technical audience + Strong customer service and communications skills + Strong critical thinking… more
- Koniag Government Services (San Antonio, TX)
- …for the most complex system issues, serving as the escalation point for Tier 1 and Tier 2 support teams. + Conducts in-depth performance analysis and ... 3 Level Systems Administration Support Services to support KDS and our government customer at...and technical specifications. + Works independently, providing mentorship to Tier 1 and Tier 2… more
- ASM Research, An Accenture Federal Services Company (San Antonio, TX)
- …from user surveys and trend analyses. **Minimum Qualifications** + HS Diploma + 0- 1 years of customer service and/or help desk experience. + **Candidates ... documents the problem, creates an incident and ensures the customer contract information is accurate and complete. + Performs...more basic applications and modules, escalates to next level support and triages to technical staff when appropriate. +… more
- CGI Technologies and Solutions, Inc. (San Antonio, TX)
- …and issue resolutions in the helpdesk ticketing system. * Collaborate with Tier 1 and Tier 2 support representatives to ensure seamless service delivery. ... point for unresolved issues from Tier 2 support or other teams. * Document all customer...You are invited to be an owner from day 1 as we work together to bring our Dream… more
- Renesas (Austin, TX)
- …defect driven yield model optimization + Provide foundry excursion and critical Tier 1 customer RMA data analysis support to ensure continuity of the ... Technical leadership - owner of Renesas foundry yield and support all product groups + Drive all Renesas foundries...+ Present foundry safe launch data / report to Tier 1 customer + Drive… more
- SKC Communication Products LLC (Dallas, TX)
- Tier I Service Technician + Provide customer...Audio and Control systems knowledge. + Provide direction to Tier 1 technicians, delegate tasks to other ... task at hand. Travel 50-90% *varies by region* QUALIFICATIONS Education College degree preferred Experience Tier 1 - 0-2 years Tier 2 - 2+ years Preferred… more
- SKC Communication Products LLC (Austin, TX)
- …Employment Status: Tier 3-Non-Exempt-Hourly Location: Varies MAJOR RESPONSIBILITIES AND DUTIES Tier I AV Technician 1 . Work with Lead AV Technician to ... improvements to the installation process. 9. Provide any other support to ensure SKC operates up to standards on...Tier 2 AV Technician (All of the level 1 requirements plus) 1 . Ability to lead… more