- General Dynamics Information Technology (Quantico, VA)
- …potential, or suspected criminal, terrorism, sabotage, espionage, and subversive activities. **HOW OUR TIER 1 HELP DESK ANALYST WILL MAKE AN IMPACT:** + Initiate ... Transform technology into opportunity as a **Help Desk Analyst Tier I** with GDIT. A career in enterprise IT...and answer queries by telephone or self-service ticket in support of internal and/or outside customer computer… more
- BAE Systems (Herndon, VA)
- …in a small team environment with great people? We are looking for a Tier 1 System Administrator with a robust Windows 10/11 troubleshooting background supporting ... + 6 years of direct experience in Systems Administration supporting Windows. + Outstanding customer support - Assisting users via phone, email, or in person +… more
- Leidos (Springfield, VA)
- **Description** The Digital Modernization Sector at Leidos is seeking a Tier II Incident Management Technicianto support computer data communications systems, ... Tier II Incident Management Technicianare as follows: + Support the installation and maintenance of the client Local...records are accurate. + Leverage knowledge of OSI layers 1 , 2, and 3 to troubleshoot various network faults… more
- CACI International (Springfield, VA)
- …Tiered Services team! We are seeking mission-focused individuals to provide various levels of CSOC services ( Tier 1 , Tier 2, and Tier 3). These positions ... and recovery measures for events and incidents. **More About the Roles:** CSOC Tier 1 Services include recording, investigating, and processing events received… more
- M. C. Dean (Arlington, VA)
- …+ Resolve complex system issues for physical security systems and networks. + Triage customer support calls, providing Tier 1 help desk support and ... and cybersecurity industries. We are seeking a **System Administrator 1 ** to join our **Security and Electronic Systems (SES)**...are not limited to:** + Manage physical security system support to meet service level agreements. + Analyze physical… more
- M. C. Dean (Vienna, VA)
- …the supervision of the Operations Manager. Main responsibilities include: + Answers network support phone calls from customer end users and stakeholders; receive ... end users and stakeholders. + Triages incoming issues to support ticket creation and assignment per tier ...team inspired by the way engineering and innovation enhance customer outcomes, improve lives, and change the world for… more
- Amentum (Springfield, VA)
- …+ Respond to telephone calls, email, and personnel requests for TSA application support according to customer procedures. + Document, track, and monitor ... 1 + years' experience in: + Supporting a call center/case management environment providing Tier II or Tier III support to address issues escalated from… more
- CompuCom (Richmond, VA)
- …customer , deal with senior level escalation, and adapt service to changes in demand. + Led Tier 1 & Tier 2 service desk teams. + Proven people management ... Support Manager to join our team. The Technical Support Manager will manage performance of Level 1...staff. Manage the employee work schedule and provide backup support . + Maintain Customer Satisfaction by successfully… more
- Mass Markets (VA)
- …team and customers Preferred (Not Required) + One ( 1 ) year of experience in customer service or Tier II, technical support + CompTIA IT certification ... of customers each week across the country to resolve support issues and ensure a best-in-class customer ...resolve support issues and ensure a best-in-class customer experience. In addition to providing exceptional service, you… more
- Chenega Corporation (Fort Belvoir, VA)
- …or laptops that have authorized access to the network. + Escalate the issue/problem to proper Tier 2 or 3 Support team members when the restoration is beyond the ... Junior Helpdesk Support Services Specialist Ft. Belvoir, VA Join our...users' enterprise email system configurations. + Respond to all customer trouble requests and the problem calls received by… more