- EchoStar (Christiansburg, VA)
- … 2 scope + Create and manage ServiceNow tickets to escalate issues requiring Tier 3 Incident Management support + Leverage business process knowledge and ... have the opportunity to work real time with Level 1 Agents who are on Phone with the Customers...to work independently and collaboratively within a Service Continuity Support team + Excellent customer service skills… more
- ManTech (Mclean, VA)
- **MANTECH seeks** a motivated, career-oriented, and customer -focused Remote Support Technician to join our team in McLean, VA. In this role, you will work ... issues, performing remote desktop repairs and minimizing escalations to Tier 3 support . + Provide user ...of relevant help desk experience OR Bachelor's degree + 1 + year of hands-on experience supporting customer … more
- Broadcom (Reston, VA)
- …Account Manager (VCF SAM) is responsible for optimizing and personalizing our customer 's reactive and proactive support experience by advocating their ... blockers. The role provides a unique opportunity to interact daily with top- tier , strategic customer organizations from varied industries and allows you… more
- Red River (Chantilly, VA)
- …remote access, and business-critical software + Ability to assess, triage, and resolve Tier 1 technical issues quickly and accurately while following established ... seek to make those around you successful. We are looking for a **Systems Support Engineer I** to join our fast-paced, customer -first global service desk team.… more
- CACI International (Sterling, VA)
- …tracking, and monitoring the problem to ensure a timely resolution + Providing second- tier support to end-users for either PC, server, or mainframe applications ... of Homeland Security (DHS). As a member of the ITI2. 1 Team, you will support the men...separated team is crucial. **What you'll get to do:** Support end-user applications and work in a multi- tier… more
- KeenLogic (Alexandria, VA)
- … calls; and coordinate with vendors on items that need to be escalated to Tier III support . Experienced understanding functions of the help desk system in order ... applications and MS Office applications + 3+ years of customer service experience + 1 + years of...Communicate issues and concerns with team leads and other support groups. + Provide Tier I/II … more
- CACI International (Ashburn, VA)
- …critical processes outside of normal hours to include nights, weekends and holidays. + Monitor Tier 2 and 3 support ticket queues to promote rapid response by ... Production Support Specialist Job Category: Information Technology Time Type:...limited to: + 3-year check for felony convictions + 1 year check for illegal drug use + … more
- Fujifilm (Richmond, VA)
- **Position Overview** The Senior Technical Support Engineer, MI - I ( Tier 1 ) provides highly visible remote technical support across our product lines ... on more complex issue and is the second level support across our Synapse products. This engineer is expected...the ability and skillset to answer and facilitate incoming customer calls, effectively communicate with our customers, and document… more
- GovCIO (Sterling, VA)
- …as MS Office and Windows 10. **Qualifications** + High School with 0 - 3 years Tier 1 support (or commensurate experience) + Secret clearance with ability to ... speed to answer, first call resolution, abandonment rate, and customer satisfaction. + Create, update, and track service requests/incidents...+ Support Microsoft Windows environments and resolve Tier 1 hardware and software problems with… more
- Leidos (Herndon, VA)
- …a dynamic environment to provide Tier 1 and 2 installer switch support . The client requires a customer service focused candidate with the ability ... **Description** **Senior Enterprise IT Support Officer - Installer** **Are you looking for...accordance with design documents and build-to packages. + Attending customer meetings. + Supporting activities to improve the overall… more