- Choisys Technology (Fort Eustis, VA)
- …and personal equipment such as computers, laptops, and mobile devices. Act as a liaison between Tier 1 , 2, and 3 support teams. + Documentation & SOP ... Support Desk & Jr System Administrator (Hybrid) WFH...The ideal candidate will have a strong background in customer service and possess the ability to manage and… more
- Alaka'ina Foundation Family of Companies (Fort Eustis, VA)
- …is looking for a Computer Equipment Support Operations II to support our government customer in Fort Eustis, Virginia. DESCRIPTION OF RESPONSIBILITIES: ... that describes the work to be performed. + Operate the Service Desk with Tier II systems support , to include providing on-site services for walk-in inquiries.… more
- Rubrik (Richmond, VA)
- …with periodic re-screening as noted below: **Position Risk Designation: Non-Sensitive, Low Risk, Tier 1 ** _Incumbents without access to US Government data may be ... and supporting infrastructure in cloud and datacenter environments in support of internal customer security needs and...required to complete Standard Form 85 and undergo a Tier 1 Investigation (T1) for non-sensitive positions… more
- Rubrik (Richmond, VA)
- …contact for all Salesforce needs on the GovCloud + The primary point of contact for the customer support team on all SFDC needs during PST hours + Support ... **What you'll do:** + Provide day to day Salesforce support /bugfix to our end users + The single point...as noted below: **Position Risk Designation: Non-Sensitive, Low Risk, Tier 1 ** _Incumbents without access to US… more
- General Dynamics Information Technology (Arlington, VA)
- …and/or Tier 3 operations, preferably supporting a large-scale government customer . + Experience providing technical support for microcomputer hardware, ... Family:** Help Desk **Skills:** BMC Remedy Ticketing System,Help Desk Support ,IT Help Desk **Certifications:** Security+, CE - CompTIA-Security+ CE...years of directly related experience supporting help desk Tier 1 , Tier 2… more
- TRIAEM, LLC (Springfield, VA)
- …sites. + Create new accounts and project sites within the administrative tools. + Perform Tier 1 troubleshooting for MC&G PEO users to resolve problems in the ... folders and sites, and other business administration tools. + 1 year of experience in JIRA developing and running...for the administrative tools. + Provide limited MC&G PEO customer support to use the administrative tools,… more
- CACI International (Reston, VA)
- …guidance. * Support the IT Operations Manager by understanding appropriate and applicable Tier support levels. * Escalate Tier 3 tickets by entering them ... our Luke Team! You will provide direct hands on support to a mission customer as part...as part of a small team that provides Tiers 1 , 2, and 3 level support . You… more
- CACI International (Chantilly, VA)
- …of service and rapid issue resolution. As a Frontline Account Manager, you will provide Tier 1 support via phone, email, and walk-up channels, handling ... Service Desk Technician and Mission IT Operator, delivering both customer -facing support and direct operational monitoring to...restart services and hardware when needed, and coordinate with Tier 2/3 teams to address complex problems. As part… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …management support . + Process all IT SM tickets to completion. + Provide 24/7 Tier 1 support for all environments and networks supporting end users. + ... the program/project/client to deliver Technology Infrastructure Services to meet customer business needs and expectations. Receives and responds to...labor category with at least 5 years' experience providing Tier 1 support for a… more
- Leidos (Arlington, VA)
- …of related technologies. **Primary Responsibilities:** + Provide ongoing engineering support for the customer 's Unified Communications and Collaborations ... required briefings/presentations in MS PowerPoint format. + Provide UCC Tier 3 support in coordination with the...+ Deliver root cause analysis document for each Severity 1 incident escalated to Tier 3 resolved… more