- M. C. Dean (Norfolk, VA)
- …+ Resolve complex system issues for physical security systems and networks. + Triage customer support calls, providing Tier 1 help desk support and ... + Work with engineering and integrators on new system design + Provide tier II/III support for customer issues reported through the help desk + Proper… more
- Tesla Laboratories. Inc. (Vienna, VA)
- …with SCI eligibility. This role is required to provide exceptional Tier 1 - Tier 3 support , managing complex customer issues with a focus on imaging ... Technical Support & Problem Resolution: Deliver outstanding Tier 1 - Tier 3...IT service desk operations, ensuring SLAs are met and customer satisfaction is maintained at the highest levels. +… more
- SMX (Fort Belvoir, VA)
- …management support + Process all IT SM tickets to completion + Provide 24/7/365 Tier 1 support for all environments and networks supporting end users + ... area related to the labor category with at least 10 years' experience in providing Tier 1 support of a TS/SCI system. **Application Deadline:** September 15,… more
- GovCIO (Fairfax, VA)
- …and security access to Active Directory objects, including organizational units. + Support customer Active Directory domains to include user account management ... Senior Systems Engineer with an active Secret clearance to provide administration and tier 3 operational support for servers, workstations, and applications in a… more
- MPR Associates (Alexandria, VA)
- …is expected to take ownership of user incidents and requests, resolve a variety of technical tier 1 and tier 2 hardware and software incidents, and be ... Coordinates with users, the Service Desk Manager, and higher tier support to escalate and resolve more...troubleshooting and decision making with an emphasis on superior customer service. + Proficient with Microsoft Windows 10 and… more
- Criterion Systems (Reston, VA)
- …systems security administration functions, including creating user profiles and accounts. + Provides Tier 1 and Tier 2 problem identification, diagnosis and ... tuning. + Installation, STIG hardening, patching. + Excellent troubleshooting skills and Tier 1 communication skills. + Experience developing and maintaining… more
- Criterion Systems (Reston, VA)
- …systems security administration functions, including creating user profiles and accounts. + Provides Tier 1 and Tier 2 problem identification, diagnosis and ... tuning. + Installation, STIG hardening, patching. + Excellent troubleshooting skills and Tier 1 communication skills. + Experience developing and maintaining… more
- SAP (Herndon, VA)
- …systems security administration functions, including creating user profiles and accounts. + Provides Tier 1 and Tier 2 problem identification, diagnosis, and ... performance tuning + Installation, hardening, patching + Excellent troubleshooting skills and Tier 1 communication skills + Experience developing and maintaining… more
- CACI International (Ashburn, VA)
- …and procedural at the team and portfolio levels. **Responsibilities:** Provide advanced Tier 2 remote support and troubleshooting for end users experiencing ... desk and enterprise clients, ensuring clear communication and high customer satisfaction. + Lead initiatives to improve help desk...listening skills + CBP, DHS, Border Patrol Systems or Tier 2 Application Support experience - **… more
- CACI International (Ashburn, VA)
- … support for end users as needed across portfolio of systems. + Assist with Tier 2 and 3 support ticket queues to promote rapid response by all portfolio ... will interact with product development teams, network services, cybersecurity, and customer service teams to coordinate operations and maintenance of deployed… more