- General Dynamics Information Technology (Mclean, VA)
- …passion for delivering exceptional customer service. **Key Responsibilities:** Lead, coach, and mentor Tier 1 and Tier 2 teams, fostering a culture of ... how agencies operate. We are seeking a proactive and customer -focused IT Operations Manager to oversee our frontline IT...years of experience in a Help Desk or IT Support role, with at least 1 year… more
- ASM Research, An Accenture Federal Services Company (Richmond, VA)
- **General Summary** Provides remote Tier 1 technical end user support to an enterprise of roughly 4500 users in a Microsoft Windows environment. Work on a ... 3-5+ years IT experience in an IT Service Desk Tier 1 Enterprise position. + Possess a...mobile devices + Demonstrate the highest possible standards of customer support and produce maximum customer… more
- SAIC (Springfield, VA)
- …teams into the observability platform. + Provide training and mentorship to Tier 1 and Tier 2 support teams. + Ensure platform resilience, availability, ... promotes best practices in observability. **Key Responsibilities:** + Serve as the Tier 3 escalation point for issues related to any of the monitoring/observability… more
- ManTech (Reston, VA)
- …personnel on integration issues to maximize system performance + Training in-country technical support personnel to perform Tier 0- 1 troubleshooting and ... **ManTech** seeks a motivated, career and customer -oriented **Field Engineer** to join our team in...deploy, configure, upgrade, troubleshoot, and maintain systems, train technical support personnel to perform maintenance on those systems, and… more
- GovCIO (Richmond, VA)
- **Overview** GovCIO is currently hiring for MULTIPLE **Senior Database Administrator(s)** to support our customer , USPS' Network and Compute Technology (NCT) ... group. The NCT is responsible for the planning, development, implementation, and support of the USPS network and compute technology infrastructure. NCT enhances the… more
- General Dynamics Information Technology (Fort Belvoir, VA)
- …**Job Family:** Systems Administration **Skills:** System Administration,Technical Support ,Troubleshooting **Certifications:** Security+, CE - CompTIA-Security+ CE - ... CompTIA-Security+ CE **Experience:** 1 + years of related experience **US Citizenship Required:**...that are monitored in the help desk and the Tier level responsibilities for the systems. + Provide IT… more
- Sprinklr (VA)
- …accounts: - Work with our Americas sales leadership to prioritize accounts/deals to support . - Partner with pods on customer engagements for the prioritized ... Sprinklr is a leading enterprise software company for all customer -facing functions. With advanced AI, Sprinklr's unified customer experience management… more
- SAIC (Suffolk, VA)
- …_Position is contingent on funding in Aug/Sept 2025._ **Specific duties include:** + Provide Tier 1 level engineering operations support to quickly identify, ... symptoms and potential root causes to implement effective resolutions or escalate to Tier 2/ Tier 3 support as required + Utilize advanced monitoring tools… more
- SAIC (Suffolk, VA)
- …contingent on award of funding in_ _Aug/Sept_ _2025._ **Specific duties include:** + Provide Tier 1 level engineering operations support to quickly identify, ... symptoms and potential root causes to implement effective resolutions or escalate to Tier 2/ Tier 3 support as required. + Utilize advanced monitoring tools… more
- CACI International (Sterling, VA)
- …hardware integration for the Department of Homeland Security (DHS). As a member of the ITI2. 1 Team, you will support the men and women charged with safeguarding ... CACI is currently looking for a motivated, career and customer -oriented Portfolio Manager with Agile methodology experience to join...+ Champion special projects and technical upgrades + Monitor Tier 2 and 3 support ticket queues… more