- Lumen (Richmond, VA)
- …The Operations Technical Support 1 (Service Desk Analyst) is responsible for providing Tier 1 IT Service Desk Support in a customer focused, team oriented, ... support environment. Tier 1 IT Service Desk Support includes...relationships with other support organizations (internal and external) to help resolve problems. + Demonstrate the ability to appropriately… more
- Criterion Systems (Reston, VA)
- …systems security administration functions, including creating user profiles and accounts. + Provides Tier 1 and Tier 2 problem identification, diagnosis and ... opportunities. To find out more about how Criterion can help you take your career to the next level...Installation, STIG hardening, patching. + Excellent troubleshooting skills and Tier 1 communication skills. + Experience developing… more
- Criterion Systems (Reston, VA)
- …systems security administration functions, including creating user profiles and accounts. + Provides Tier 1 and Tier 2 problem identification, diagnosis and ... opportunities. To find out more about how Criterion can help you take your career to the next level...Installation, STIG hardening, patching. + Excellent troubleshooting skills and Tier 1 communication skills. + Experience developing… more
- GovCIO (Fairfax, VA)
- …Systems Engineer with an active Secret clearance to provide administration and tier 3 operational support for servers, workstations, and applications in a Windows ... a fully onsite position. **Responsibilities** + Provide administration and tier 3 operational support for servers, workstations, and applications...can't do it alone. We need great people to help us do great things - for our customers,… more
- ARCO (Richmond, VA)
- …employee package:** + **Competitive Pay + Industry-Leading Bonuses -** Earn top- tier compensation with a performance-based bonus program that rewards your impact. ... We offer both **Traditional and Roth 401(k)** options to help you build lasting financial security. + **Invest in...+ **Recharge & Explore** - Enjoy a **fully paid 1 -month sabbatical every 5 years** , plus **$5,000 to… more
- MPR Associates (Alexandria, VA)
- …is expected to take ownership of user incidents and requests, resolve a variety of technical tier 1 and tier 2 hardware and software incidents, and be ... and requests. + Coordinates with users, the Service Desk Manager, and higher tier support to escalate and resolve more complex problems. + Uses remote access… more
- General Dynamics Information Technology (Fort Belvoir, VA)
- …more operating systems. + Understand all the different systems that are monitored in the help desk and the Tier level responsibilities for the systems. + Provide ... Administration,Technical Support,Troubleshooting **Certifications:** Security+, CE - CompTIA-Security+ CE **Experience:** 1 + years of related experience **US Citizenship Required:**… more
- Meta (Richmond, VA)
- …Platforms, Inc. (Meta), formerly known as Facebook Inc., builds technologies that help people connect, find communities, and grow businesses. When Facebook launched ... beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. To apply, click "Apply to… more
- General Dynamics Information Technology (Mclean, VA)
- …as a passion for delivering exceptional customer service. **Key Responsibilities:** Lead, coach, and mentor Tier 1 and Tier 2 teams, fostering a culture of ... for end-users while mentoring and guiding a team of Help Desk Technicians. The ideal candidate will have a... Desk or IT Support role, with at least 1 year in a leadership or supervisory capacity, and… more
- Parsons Corporation (Centreville, VA)
- …always accessible to a worldwide mission** ! **What You'll Be Doing:** + Adjudicating tier 1 level inquiries and have the authority to escalate complex issues ... field, or equivalent combination of education and experience + Expertise to adjudicate Tier 1 level inquiries + Excellent communications and analytical skills +… more