- Lockheed Martin (Hanover, MD)
- …components, along with implementing operating systems enhancements to improve reliability and performance * Provide Tier 1 \( Help Desk \) and Tier 2 ... \(Escalation\) problem identification, diagnosis and resolution of problems * Optimize system operations and resource utilization, and perform system capacity analysis and planning * Provide support for the dispatch system and hardware problems and remains… more
- CACI International (Annapolis Junction, MD)
- …systems + Provide assistance to users in accessing and using IT systems + Provide Tier 1 ( Help Desk ) and Tier 2 (Escalation) problem identification, ... diagnosis and resolution of problems + Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. + Provide support for the escalation and… more
- Lentech, Inc (Fort Meade, MD)
- …monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. . Provides Tier 1 ( Help Desk ) and Tier 2 ... (Escalation) problem identification, diagnosis and resolution of problems. . Provides support for the escalation and communication of status to agency management and internal customers. . Provides support for the dispatch system and hardware problems and… more
- Amentum (Hanover, MD)
- …+ Manages the daily activities of configuration and operation of IT systems + Provides Tier 1 ( Help Desk ) problem identification, diagnosis, and ... Are you interested in using your skills to help shape the Cyber, Security, & Intel space?...This candidate will have the opportunity to work and help maintain a development environment a large customer division.… more
- Synergy ECP (Annapolis, MD)
- …support implementation, troubleshooting and maintenance of Crestron based AV/MM systems. + Provide Tier 1 ( Help Desk ) problem identification, diagnosis ... and resolution of problems. + Manage the daily operation and configuration activities of AV/MM systems. + Provide assistance to users in accessing and using AV/MM systems. + Design a wide variety of AV/MM solutions including multi-level security VTC/PC… more
- ASM Research, An Accenture Federal Services Company (Annapolis, MD)
- **What is the position?** The Bilingual Tier 1 Service Desk Representative plays a significant role on a fully remote team supporting the English and Spanish ... customers. **What will I get to do?** As a Tier 1 Service Desk Representative,...reading and writing in Spanish **What additional characteristics will help me thrive?** + Proficient in the use of… more
- Athenix Solutions Group, LLC (Annapolis Junction, MD)
- …Compliance with DoD 8570.01-M with a minimum certification of IAT Level I** The Level 1 Help Desk Specialist shall possess the following capabilities: + Two ... Help Desk Specialist will provide 24x7 Help Desk support as defined by first response/ Tier 1 /Level 1 support. They will provide phone and… more
- TekSynap (Silver Spring, MD)
- …worldwide. As a subcontractor to Human Touch, TekSynap provides End User Support including Tiers 1 and 2 help desk support including hardware and software ... routine hardware and software issues. + Research questions using the FDA Help Desk Knowledge Base, the FDA Intranet, and other available information resources. +… more
- DRT Strategies, Inc. (Silver Spring, MD)
- …of new standards (like updates to electronic submission formats), deliver ongoing help desk and training services, and assist with daily operations. ... Analyst will serve as the primary leader overseeing all help desk operations supporting electronic submissions on...stringent service level agreements (SLAs). This individual provides both Tier 1 and Tier 2… more
- Synergy ECP (Columbia, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier I ( Help Desk ) and Tier II (Escalation) ... Provide support for implementation, troubleshooting and maintenance of IT systems + Provide Tier I ( Help Desk ) problem identification, diagnosis and… more