- CACI International (Reston, VA)
- …in-depth troubleshooting and system-level support for incidents that cannot be resolved by the Tier 1 Help Desk support + Highly knowledgeable of help ... Help Desk Tier 2 Specialist, Journeyman Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: Secret Employee Type:… more
- General Dynamics Information Technology (Quantico, VA)
- …actual, potential, or suspected criminal, terrorism, sabotage, espionage, and subversive activities. **HOW OUR TIER 1 HELP DESK ANALYST WILL MAKE AN ... Citizenship Required:** Yes **Job Description:** Transform technology into opportunity as a ** Help Desk Analyst Tier I** with GDIT. A career in enterprise… more
- CGI Technologies and Solutions, Inc. (Lebanon, VA)
- …is seeking a business analyst to join a growing and dynamic program to lead a client-facing Momentum Tier 1 Help Desk as well as providing help ... 1 to Tier 2. * Act as a member of the Tier 1 Help Desk , providing end-user support. * Anticipated split between the helpdesk lead role and… more
- General Dynamics Information Technology (Arlington, VA)
- …Level:** Active Secret clearance + **Required Experience:** + 5 years of directly related experience supporting help desk Tier 1 , Tier 2 and/or ... Level Must Be Able to Obtain:** Secret **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** BMC Remedy Ticketing System, Help Desk … more
- M. C. Dean (Norfolk, VA)
- …complex system issues for physical security systems and networks. + Triage customer support calls, providing Tier 1 help desk support and Tier 2 ... engineering and integrators on new system design + Provide tier II/III support for customer issues reported through the... II/III support for customer issues reported through the help desk + Proper documentation of system… more
- Red River (Chantilly, VA)
- … 1 Technician who is primarily responsible for working on a team at the Service Desk . The Tier 1 Technician is primarily responsible for working on a team ... truth; you are willing to risk personal failure to help , or challenge the status quo, in the pursuit...at the Service Desk . This position will handle technical support requests directly… more
- UIC Government Services and the Bowhead Family of Companies (Quantico, VA)
- …enterprise services operations and sustainment. **Responsibilities** + Create, update, and manage help desk tickets for Fleet 24x7 onsite. Positions are ... **Overview** FIELD SERVICE REPRESENTATIVE / SERVICE DESK SPECIALIST | TIER II (MIELS):...monitoring tools to proactively detect potential problems. + Provide Tier 1 and Tier 2… more
- CACI International (Reston, VA)
- Help Desk Specialist Job Category: Information Technology...as part of a small team that provides Tiers 1 , 2, and 3 level support. You will be the ... Travel: None * * * CACI is seeking a Help Desk Specialist to join our Luke...the IT Operations Manager by understanding appropriate and applicable Tier support levels. * Escalate Tier 3… more
- SMX (Fort Belvoir, VA)
- …all jobs) (https://www.smxtech.com/careers/) Fort Belvoir, VA SMX is actively seeking a **Senior Help Desk Manager** for a full-time, on-site position at Ft. ... Belvoir. The Senior Help Desk Supervisor will be responsible for...all IT SM tickets to completion + Provide 24/7/365 Tier 1 support for all environments and… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …with exceptional customer service in daily responsibilities. **Responsibilities** + Update Help Desk Standard Operations Procedures (SOPs); Tactics, Techniques, ... As the entry point for customer, documents, notifies proper department/ desk , escalates as necessary, and tracks and follows up...all IT SM tickets to completion. + Provide 24/7 Tier 1 support for all environments and… more