- MPR Associates (Alexandria, VA)
- …is expected to take ownership of user incidents and requests, resolve a variety of technical tier 1 and tier 2 hardware and software incidents, and be ... incidents and requests. + Coordinates with users, the Service Desk Manager, and higher tier support to...and coordinate software training for employees, including user guides, help sheets, and FAQ lists. + Coordinates with hardware… more
- V2X (Springfield, VA)
- …and maintain a Counterintelligence (CI) Polygraph. Responsibilities + What You'll Do + The Service Desk Specialists are the Tier 1 team members of an ... Security Certified Practitioner (SSCP) + Experience + Shall have 1 or more years of experience working in an...years of experience working in an enterprise IT Service Desk or Help Desk role.… more
- GovCIO (Richmond, VA)
- …with maintaining/updating support documentation. + Support Microsoft Windows environments and resolve Tier 1 hardware and software problems with tools such as ... Office and Windows 10. **Qualifications** + High School with 0 - 3 years Tier 1 support (or commensurate experience) + Clearance Required: Active Secret… more
- TekSynap (Arlington, VA)
- …Tester/Quality Analysts + Developers + Training Specialists + ServiceNow Subject Matter Experts and Administrators + Help Desk Tier 1 and Tier 2 ... **Overview** We are seeking individuals who are interested in working on our FDIC contract, please apply to this posting. Many of the roles will require a government Public Trust Clearance. If you are contacted for an opportunity the employment manager will… more
- KeenLogic (Alexandria, VA)
- …be escalated to Tier III support. Experienced understanding functions of the help desk system in order to enter customer-reported problems and requests for ... applications + 3+ years of customer service experience + 1 + years of Requirements Definition/Analysis Desired Skills: + ITIL...the agency Tier III team. + Perform help desk support for a variety of… more
- ManTech (Mclean, VA)
- …**Minimum Qualifications:** + HS diploma and 4+ years of relevant help desk experience OR Bachelor's degree + 1 + year of hands-on experience supporting ... 24/7 operational team to efficiently triage, categorize, and resolve Tier 0-2 incidents and requests, supporting IT infrastructure and...customer IT help desk . + Experience resolving technical problems and answering queries… more
- General Dynamics Information Technology (Mclean, VA)
- …timely and high-quality support for end-users while mentoring and guiding a team of Help Desk Technicians. The ideal candidate will have a solid background in ... exceptional customer service. **Key Responsibilities:** Lead, coach, and mentor Tier 1 and Tier 2...**Required Qualifications:** + 8+ years of experience in a Help Desk or IT Support role, with… more
- Parsons Corporation (Centreville, VA)
- …you're looking for. **Job Description:** Parsons is looking for an amazingly talented ** Help Desk Customer Service Representative** to join our team! In this ... is available 24/7/365, through both phone and email, ensuring help desk response capabilities are always accessible...worldwide mission** ! **What You'll Be Doing:** + Adjudicating tier 1 level inquiries and have the… more
- TekSynap (Richmond, VA)
- …SSCP + CCNP Security + CISA + CISSP (or Associate) + GCED + GCIH + DLA CE Cert IA Role/Function: Help Desk Tier II & III - may be obtained on day 1 + ... (Project-Specific Duties): + Install and configure workstation setups at approximately 1 ,650 desk locations. + Equipment includes: two monitors, docking… more
- General Dynamics Information Technology (Fort Belvoir, VA)
- …or more operating systems. + Understand all the different systems that are monitored in the help desk and the Tier level responsibilities for the systems. + ... **Certifications:** Security+, CE - CompTIA-Security+ CE - CompTIA-Security+ CE **Experience:** 1 + years of related experience **US Citizenship Required:** Yes… more