- Stellar Innovations (Richmond, VA)
- …CE Certification. + MUST be willing to acquire a DLA CE Certification - IA Role/Function: Help Desk Tier II & III. This certification can be achieved after ... systems, and computer operations automation software. Position Requirements: + Minimum of 1 year of relevant experience. + MUST possess an active/current IT-II… more
- CGI Technologies and Solutions, Inc. (Chantilly, VA)
- …new capabilities and change requests/enhancements on existing capabilities * Provide direct user support ( Tier 1 /2 service desk ) * Act as liaison with client ... and the wisdom to know when to ask for help * Ability to collaborate with team members and...You are invited to be an owner from day 1 as we work together to bring our Dream… more
- CACI International (Chantilly, VA)
- …All Spark Project. What You'll Get to Do: * The Incident Manager will manage Tier 1 day to day operations. * Ensure quality, weekly metrics and reporting, ... Foster a culture of service with the staff to help deliver a positive customer experience for users with...to manage SLAs. * Facilitate interaction between the Service Desk and other departments to foster positive communication throughout… more