- CACI International (Annapolis Junction, MD)
- …systems + Provide assistance to users in accessing and using IT systems + Provide Tier 1 ( Help Desk ) and Tier 2 (Escalation) problem identification, ... diagnosis and resolution of problems + Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. + Provide support for the escalation and… more
- SAIC (Fort Meade, MD)
- …with stakeholders and management. Responsibilities include but are not limited to: + Provide Tier 1 ( Help Desk ) and Tier 2 (Escalation) problem ... identification, diagnosis, and resolution of problems + Provide support to IT systems include day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. + Optimize system operations and… more
- ManTech (Fort Meade, MD)
- …not limited to:** + Provide support for implementation, troubleshooting, and maintenance of IT systems. Perform Tier 1 ( Help Desk ) and Tier 2 ... (Escalation) problem identification, diagnosis, and resolution. + Support day-to-day operations and monitoring, and resolve issues related to client/server/storage/network devices and mobile systems. + Escalate and communicate status updates to agency… more
- ManTech (Fort Meade, MD)
- …IT system infrastructure and processes related to client/server/storage/network devices and mobile devices. + Perform Tier 1 ( Help Desk ) and Tier 2 ... (Escalation) support: problem identification, diagnosis, and resolution. + Optimize system operations and resource utilization; perform capacity analysis and system planning. + Configure and manage Linux and Windows operating systems; install, load, and… more
- Lentech, Inc (Fort Meade, MD)
- …monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. . Provides Tier 1 ( Help Desk ) and Tier 2 ... (Escalation) problem identification, diagnosis and resolution of problems. . Provides support for the escalation and communication of status to agency management and internal customers. . Provides support for the dispatch system and hardware problems and… more
- ManTech (Hanover, MD)
- …(IT) systems + Manage IT system infrastructure and processes related to those systems. + Deliver Tier 1 ( Help Desk ) and Tier 2 (Escalation) ... support for problem identification, diagnosis, and resolution for client/server/storage/network devices, mobile devices, etc + Optimize system operations, resource utilization, and perform system capacity analysis and planning + Conduct detailed… more
- Lockheed Martin (Hanover, MD)
- …components, along with implementing operating systems enhancements to improve reliability and performance * Provide Tier 1 \( Help Desk \) and Tier 2 ... \(Escalation\) problem identification, diagnosis and resolution of problems * Optimize system operations and resource utilization, and perform system capacity analysis and planning * Provide support for the dispatch system and hardware problems and remains… more
- Amentum (Hanover, MD)
- …+ Manages the daily activities of configuration and operation of IT systems + Provides Tier 1 ( Help Desk ) problem identification, diagnosis, and ... Are you interested in using your skills to help shape the Cyber, Security, & Intel space?...This candidate will have the opportunity to work and help maintain a development environment a large customer division.… more
- SAIC (Washington, DC)
- …objectives while delivering mission excellence on programs of national importance. SAIC is seeking ** Tier 3 Help Desk Support Specialists** to join the ... with an anticipated decision expected by fall 2025 The Tier 3 Help Desk Support...primary point of contact for escalated support issues from Tier 1 and Tier 2… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- **What is the position?** The Bilingual Tier 1 Service Desk Representative plays a significant role on a fully remote team supporting the English and Spanish ... customers. **What will I get to do?** As a Tier 1 Service Desk Representative,...reading and writing in Spanish **What additional characteristics will help me thrive?** + Proficient in the use of… more