- ENS Solutions (Springfield, VA)
- + Provides initial technical support, addressing routine user inquiries and basic troubleshooting ( Tier 1 ). + Escalates more complex or unresolved issues to ... mid-level specialists for Tier 2 support. + Accurately logs and tracks open...and tracks open tickets, maintains clear documentation, and learns help desk protocols and escalation procedures while… more
- GovCIO (Sterling, VA)
- …with maintaining/updating support documentation. + Support Microsoft Windows environments and resolve Tier 1 hardware and software problems with tools such as ... MS Office and Windows 10. **Qualifications** + High School with 0 - 3 years Tier 1 support (or commensurate experience) + Secret clearance with ability to obtain… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- …with day-to-day administration and ongoing technical support. + Partner with the National Service Desk (NSD) Tier 1 team and personnel on other ... ServiceNow. + Develop Knowledge Based Articles (KBA) and educate Tier 1 as needed. + Be available...waves of districts over a roughly 18-month period. + Help continuously improve the day-to-day operations of the applications… more
- TekSynap (Silver Spring, MD)
- …worldwide. As a subcontractor to Human Touch, TekSynap provides End User Support including Tiers 1 and 2 help desk support including hardware and software ... routine hardware and software issues. + Research questions using the FDA Help Desk Knowledge Base, the FDA Intranet, and other available information resources. +… more
- TekSynap (Arlington, VA)
- …Tester/Quality Analysts + Developers + Training Specialists + ServiceNow Subject Matter Experts and Administrators + Help Desk Tier 1 and Tier 2 ... **Overview** We are seeking individuals who are interested in working on our FDIC contract, please apply to this posting. Many of the roles will require a government Public Trust Clearance. If you are contacted for an opportunity the employment manager will… more
- DRT Strategies, Inc. (Silver Spring, MD)
- …of new standards (like updates to electronic submission formats), deliver ongoing help desk and training services, and assist with daily operations. ... Analyst will serve as the primary leader overseeing all help desk operations supporting electronic submissions on...stringent service level agreements (SLAs). This individual provides both Tier 1 and Tier 2… more
- Synergy ECP (Columbia, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier I ( Help Desk ) and Tier II (Escalation) ... Provide support for implementation, troubleshooting and maintenance of IT systems + Provide Tier I ( Help Desk ) problem identification, diagnosis and… more
- DCCA (Annapolis Junction, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier I ( Help Desk ) and Tier 2 (Escalation) ... Provide support for implementation, troubleshooting and maintenance of IT systems . Provide Tier I ( Help Desk ) problem identification, diagnosis and… more
- Synergy ECP (Columbia, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier I ( Help Desk ) and Tier II (Escalation) ... implementation, troubleshooting and maintenance of IT systems + Provide Tier I ( Help Desk ) problem...experience for this level (skills, technologies, expertise): + One ( 1 ) year experience in Linux, Unix, Windows or Cisco… more
- CACI International (Chantilly, VA)
- …service and rapid issue resolution. As a Frontline Account Manager, you will provide Tier 1 support via phone, email, and walk-up channels, handling inbound ... restart services and hardware when needed, and coordinate with Tier 2/3 teams to address complex problems. As part...formal education. + Minimum 3 years of experience in Help Desk support, IT service desk… more