- Leidos (Washington, DC)
- …management system, and the ACD. The Service Center Manager shall ensure users receive efficient and timely Tier 0, Tier 1 and Tier II Desktop support to ... analytical and problem solving skills. Preferred Qualifications: + Possess a current Help Desk Institute Support Center Manager (HDI-SCM) certification. +… more
- TekSynap (Springfield, VA)
- …hours 9:00am-6:00pm] and reports to the Service desk Administrator. The position can execute all tier 1 and 2 service desk tasks and must be able to ... the Service Desk [duty...promotions, compensation, benefits, and termination of employment. **Job Locations** _US-VA-Springfield_ **ID** _2025-8328_ **Category** _Technical Support/ Help Desk_ **Type** _Regular… more
- ManTech (Mclean, VA)
- …**Minimum Qualifications:** + HS diploma and 4+ years of relevant help desk experience OR Bachelor's degree + 1 + year of hands-on experience supporting ... 24/7 operational team to efficiently triage, categorize, and resolve Tier 0-2 incidents and requests, supporting IT infrastructure and...customer IT help desk . + Experience resolving technical problems and answering queries… more
- Pacific Northwest National Laboratory (Washington, DC)
- …Management, Career Development, Performance Management, Succession Planning, Recruiting, Learning, HR Help Desk , Health & Safety, Manager Experience, Employee ... 3 years of relevant experience -OR- + PhD and 1 year of relevant experience -OR- + AA and...1 to 7 years (depending on the applicable tier of investigation). Illegal drug activities include marijuana and… more
- General Dynamics Information Technology (Mclean, VA)
- …timely and high-quality support for end-users while mentoring and guiding a team of Help Desk Technicians. The ideal candidate will have a solid background in ... exceptional customer service. **Key Responsibilities:** Lead, coach, and mentor Tier 1 and Tier 2...**Required Qualifications:** + 8+ years of experience in a Help Desk or IT Support role, with… more
- General Dynamics Information Technology (Washington, DC)
- …for candidates in this role include, but are not limited to the following: + Provide Tier 1 and Tier 2 support for macOS and iOS devices, including ... using MDM tools (eg, Jamf, Intune). + Respond to help desk tickets, emails, Team Chats, and...with professionalism and efficiency. + Escalate complex issues to Tier 3 or specialized teams when necessary. + Maintain… more
- Actalent (Fort Belvoir, VA)
- …for data tracking. + Understanding of licensing support (Cisco or competitors). + Help desk experience with a customer-focused attitude. + Experience with ... Additional Skills & Qualifications + BA/BS degree preferred. + Tier 1 , Tier 2, and...in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives… more
- General Dynamics Information Technology (Chantilly, VA)
- …day. We are seeking a talented and motivated Systems Operations Specialist to provide tier 1 application helpdesk support. A successful candidate will be tech ... services. + Record events, problems, status information, and resolutions in the help desk system. + Potentially, surge to assist with manual testing requirements… more
- General Dynamics Information Technology (Fort Belvoir, VA)
- …or more operating systems. + Understand all the different systems that are monitored in the help desk and the Tier level responsibilities for the systems. + ... Work,Troubleshooting **Certifications:** CompTIA Security+ CE | CompTIA - CompTIA **Experience:** 1 + years of related experience **US Citizenship Required:** Yes… more
- DRT Strategies, Inc. (Silver Spring, MD)
- …in College Park, MD, five days a week. The successful candidate will provide comprehensive Tier 1 technical support, serving as a primary point of contact for ... for IT projects, including pilot testing and stakeholder communication. Responsibilities: + Provide Tier 1 support to shared mailbox. + Provide technical lead… more