- General Dynamics Information Technology (Bethesda, MD)
- …**Required:** + Associate's Degree and 2+ years in a related in IT role such as Help Desk , Service Desk , Incident Response, or NOC Technician (or 5+ years ... **Certifications:** ITIL 4 Foundation | PeopleCert - PeopleCert **Experience:** 1 + years of related experience **Job Description:** GDIT...verify, and escalate system alerts and reported issues to Tier 2 support as needed + Access devices to… more
- Tyto Athene (Fort Belvoir, VA)
- …& SSO + Provide Tier III support and work with Desktop Support/ Help Desk personnel, both internal and external (vendors), to provide resolutions for ... of an integrated team including cybersecurity specialists, network engineers, service desk analysts, and other personnel on site. Applicant must be multi-disciplined… more
- Leidos (Fort Belvoir, VA)
- …real-time network and system issues, ensuring timely resolution or proper escalation. + Perform Tier 1 and Tier 2 troubleshooting for hardware, software, and ... + BS degree and 4+ years of prior relevant experience in a network operations, help desk , or IT support role or Masters degree with 2+ years of prior relevant… more
- TekSynap (Springfield, VA)
- …the representative for the first stage of escalation for Incidents. Responsible for managing Tier 1 and Tier 2 incident responses. Responsible for ensuring ... benefits, and termination of employment. **Job Locations** _US-VA-Ashburn | US-VA-Springfield_ **ID** _2025-8247_ **Category** _Technical Support/ Help Desk_ **Type** _Regular… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …and unplanned outages, regardless of scale and impact. * Serve as the support for Tier 1 and Tier 2 technicians across all communication platforms. WHAT ... our differentiator. As a Unified Communications Specialist you will help ensure today is safe and tomorrow is smarter....Must be able to monitor and process Capabilities Service Desk tickets * Certification: 8570 is required Sec *… more
- CACI International (Sterling, VA)
- …+ Provide internal consulting, technical guidance, information, and support to application developers, help desk , and field support staff + Assist in internal ... Protection (CBP) Land Border Integration (LBI) Integrated Traveler Initiative ITI2. 1 team in Northern Virginia! Join this passionate team...training programs + Provide Tier IV escalation support of CBP's Enterprise Wide Area… more
- Lumen (Washington, DC)
- …Brix. + Monitor and isolate network issues using SolarWinds Orion and Web Help Desk ; document advanced troubleshooting steps and resolution paths for knowledge ... trust and transparency. People power progress. We're looking for top- tier talent and offer the flexibility you need to...CSU/DSU, and carrier services, using advanced diagnostics across Layer 1 , 2, and 3. + Analyze network troubles, assess… more
- Shuvel Digital (Vienna, VA)
- …Ability to work independently and in a team environment + Desired - 3+ years of Tier 1 support and capabilities or similar + Desired - Call Center or front-line ... client Navy Federal Credit Union is seeking an Service Desk -15194-Hybrid in Vienna, VA. You seem to have a...environment to leverage and stretch certain skill sets to help us reach a common goal. We are looking… more
- TRIAEM, LLC (Springfield, VA)
- …sites. + Create new accounts and project sites within the administrative tools. + Perform Tier 1 troubleshooting for MC&G PEO users to resolve problems in the ... folders and sites, and other business administration tools. + 1 year of experience in JIRA developing and running...problem fixes with the administrative tool administrators and NGA Help Desk . + Track and status MC&G… more
- Diversified (Washington, DC)
- …ticketing system + Windows and Apple product device management experience + Previous help desk experience with Asset management tools, specifically Jamf + Strong ... operations and ensuring uptime across all critical systems. What You'll Do: 1 . System Administration + Install, configure, and maintain physical and virtual servers… more