- Insight Global (San Diego, CA)
- …license compliance. Provides support of 7/24 Global Support process by serving as Tier 1 / Tier 2 point of contact and owner of problem/incident. The ... the designated call handling and tracking system. - Provides Helpdesk , Deskside, and Walkup hardware and software support...7/24 Global Support process by serving as tier 1 /2 first point of contact and… more
- Ferrotec USA (Livermore, CA)
- …experience . Minimum 5+ years of progressive IT support experience, with at least 1 year in an escalation or Tier 2 capacity . Familiarity with IT platforms ... high internal customer satisfaction with efficient and complete services and support . Sets up and troubleshoots PCs, provides user training, administers help-desk… more
- WuXi AppTec (San Diego, CA)
- …installation/configuration, operation and maintenance of systems hardware/software and related infrastructure. Act as Tier I and II support to end users on a ... basis when required. Responsible for first level day to day onsite support of users and systems (regulated and non-regulated). Ensure hardware, operating systems,… more
- Revelyst (San Diego, CA)
- … Support Agent** to join the Revelyst Golf & Technology platform team. As a Tier 1 Customer Support Agent you provide the initial Technical Support ... the end-user. To identify, research, and resolve all general support issues or determine that Tier 2...based upon experience resolving new customer issues to grow helpdesk knowledge base. + Work with customers and manufactures… more