- World Wide Technology (Dallas, TX)
- …travel up to 25+%. Client Manager needs to have experience in the following areas: + Selling to a Tier 1 Service Provider + ** Tier 1 Service ... Sales?** As a Client Manager you will lead WWT sales efforts with large, Tier 1 , Global Service Provider customers. Armed with the expertise of our sales… more
- GovCIO (Austin, TX)
- …may be required to meet with customer representatives. **Responsibilities** + Manage and mentor Tier 1 Service Desk Technicians, ensuring that all government ... **Overview** The Helpdesk Manager will lead and manage a team of Service Desk Technicians providing Tier 1 support for federal clients in a 24x7 environment.… more
- BAE Systems (Fort Worth, TX)
- …desktops, laptops, and high-performance computing services. You'll also provide Tier 1 support for remote access and service capabilities, including basic ... enable our customers to achieve their missions. As a ** Tier 1 Initial Support Analyst** , you'll...Strong knowledge of ITIL 4 practices, particularly incident and service desk management, and federal IT standards (eg, NIST… more
- BEAT LLC (San Antonio, TX)
- … Tier 2 Systems Administrators provide the front line of advanced technical support; bridging Tier 1 service desk operations with Tier 3 enterprise ... Fundamentals or Microsoft Certified: Azure Fundamentals Position Description: The Tier 2 Systems Administrator provides enterprise-level operations and sustainment… more
- ASM Research, An Accenture Federal Services Company (Austin, TX)
- …and deal with day-to-day administration and ongoing technical support. + Partner with the National Service Desk (NSD) Tier 1 team and personnel on other ... requests procedures and utilize ServiceNow. + Develop Knowledge Based Articles (KBA) and educate Tier 1 as needed. + Be available for on-call 24x7x365 ongoing… more
- ASM Research, An Accenture Federal Services Company (Austin, TX)
- …and deal with day-to-day administration and ongoing technical support_ . + _Partner with the National Service Desk (NSD) Tier 1 & 2 team and personnel on ... problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow_ . + _Develop.... + _Develop Knowledge Based Articles (KBA) and educate Tier 1 & 2 as needed_ .… more
- GovCIO (Austin, TX)
- …a referral to this job (https://careers-govcio.icims.com/jobs/7222/associate- service -desk-technician-%e2%80%93- tier -i-%28sca shift- 1 ... **Overview** GovCIO is seeking an Associate Service Desk Technician - Tier I... 1 **WHAT YOU'LL BE DOING** As a Tier 1 , you will have a strong… more
- TEKsystems (San Antonio, TX)
- …The staff must be proactive, self-starting, and able to work with minimum supervision. The OTRC Tier 1 - OT NOC Administrator serves as the first line of defense ... This role ensures system availability and performance while escalating complex issues to Tier 2 or engineering teams. Candidate will understand how to use ticketing… more
- CACI International (San Antonio, TX)
- …responsibility is to provide advanced software/systems support and to assist Application Support Tier 1 Analysts as necessary on supported MHS Applications. ... closely with Application Support Supervisors to ensure all contract service objectives are met or exceeded. This Tier... service objectives are met or exceeded. This Tier 2 position is primarily focused on providing MHS… more
- CGI Technologies and Solutions, Inc. (San Antonio, TX)
- …the helpdesk ticketing system. . Collaborate with Tier 1 and Tier 2 support representatives to ensure seamless service delivery. . Maintain up-to-date ... **Position Description:** We are seeking a dedicated and experienced Tier 2 Customer Service Representative to join...You are invited to be an owner from day 1 as we work together to bring our Dream… more