- MyFlorida (Tallahassee, FL)
- …such as a ticketing system Knowledge of Outlook and/or O365 DESCRIPTION This is a Tier 1 Help Desk position that primarily provides application support to ... 1 year experience Experience in a fast-paced Customer Service Oriented environment Knowledge of MS Office suite as...with the Department of Children and Families. The Help Desk coverage is 24 hours per day 365 days… more
- ManTech (Doral, FL)
- …limited to:** + Responsible for the overall operation and sustainment of Enterprise Service Desk (ESD) activities within a rotating shift environment, ensuring ... analysis and troubleshooting, resolving complex technical issues escalated from Tier 1 support, and coordinating with vendors...credit for that extra education. + Experience in IT service desk or a related field, with… more
- Lockheed Martin (Eglin AFB, FL)
- …is for a highly technical Multi\-Function Administrator at the National ALIS Support Center, Tier 2 Service Desk \. You will be responsible helping maintain ... regions and time zones by providing problem resolution to Tier 1 Administrators sites in all facets...complete documentation of troubleshooting steps and solutions within the Service Flo case tracking system * Ensures proper hand… more
- Northrop Grumman (Tampa, FL)
- …operations, monitoring and problem resolution for all supported devices, mobile devices, etc. + Provides Tier 1 (Help Desk ) and Tier 2 (Escalation) ... Defense Instruction 1322.29. The program is an opportunity for service members preparing for civilian careers to gain valuable...rotations._ **What You'll get to Do** Responsibilities + Provide Tier 1 and Tier 2… more
- Deloitte (Tampa, FL)
- … service lane issues. + Collaborate and maintain continuous communications with other service leads (Network, Service Desk , Deskside Support, Cyber) and ... the crisis action team for critical issues with their service lane. + Act as the primary technical interface...of operational baselines. + Manage 24x7x365 support and a Tier 2/3 team - available on-demand for critical and… more
- CAI (Tallahassee, FL)
- …redirect unresolved service requests to correct resources + Escalate complex issues to Tier 2 Service Desk resources + Provision application access + ... to the next level! If you have strong customer service experience, specifically in healthcare, and are looking for...business units and coordinate with cross-functional teams + Provide tier 1 support for Division applications +… more
- Robert Half Technology (Jacksonville, FL)
- …role in delivering white-glove service to high-level professionals. Key Responsibilities: + Provide Tier 1 & Tier 2 support for hardware, software, and ... OS and Windows 10/11 desktop environments + Respond to service tickets and provide timely resolutions + Set up...+ 3+ years in an IT support or help desk role + Strong hands-on experience with Jamf for… more
- ChenMed (Miami, FL)
- …level certification (MCSA, LFCS, etc.) or higher preferred + Experience using a service desk platform (ITSM or trouble ticket system) We're ChenMed and ... production environments + Advanced knowledge of and ability to service computer hardware, both client and server + Advanced...minimum of 2 years' experience working within a dedicated, multi- tier technical team required + At least 1… more
- TEKsystems (Jacksonville, FL)
- …- needs to get in and troubleshoot logs and events in Intune. Escalation point between Tier 1 and engineers - Resolve support issues in this team; being an ... This role requires experience in desktop or technical support, strong customer service and troubleshooting skills, and proficiency with both Windows and Mac… more
- ChenMed (Miami Gardens, FL)
- …one SQL certification, such as MySQL 8.0 Database Administrator + Experience using a service desk platform (ITSM or trouble ticket system) We're ChenMed and ... the enterprise. In this role, you will provide expert Tier III support for all databases, including SQL databases...performed and communicates with stakeholders via email and the service management platform. + Performs other duties as assigned… more