- ASM Research, An Accenture Federal Services Company (Annapolis, MD)
- …Other supporting duties as directed. **Minimum Qualifications** + 3-5+ years IT experience in an IT Service Desk Tier 1 Enterprise position. + Possess a ... **General Summary** Provides remote Tier 1 technical end user support...a Microsoft Windows environment. Work on a team of Service Desk technicians to resolve and escalate… more
- IBM (Frederick, MD)
- …at our Rocket Center, WV location. We are seeking a customer-focused and technically skilled Tier 1 Help Desk Analyst to provide first-level support for end ... timely resolution or escalation. * Escalate unresolved issues to Tier 2 or Tier 3 support teams...* 1 + year of experience in customer service or help desk role. * Basic… more
- Black Bear Technology Solutions, LLC (Aberdeen Proving Ground, MD)
- …Proving Grounds Position Overview: The Service Desk Technician - Intermediate provides Tier 1 and Tier 2 technical support to end users. This role ... Service Desk Technician - Intermediate Clearance...peripherals. + Troubleshoot issues that cannot be resolved by Tier 1 help desk staff....issues that cannot be resolved by Tier 1 help desk staff. + Simulate and… more
- DRT Strategies, Inc. (Silver Spring, MD)
- …Require Experience: + At least 5 years of technical expertise providing Tier 1 and Tier 2 help desk support, including identifying, documenting, ... (half-time for a full-year, or 940 hours). The Help Desk Analyst provides Tier - 1 support...senior analysts and project managers to ensure high-quality customer service and effective support for both internal and external… more
- IBM (Bethesda, MD)
- …levels of customer satisfaction. * Serve as the initial point of escalation for Tier 1 support team seeking technical assistance to complex tickets. * Provide ... basic guidance to help Tier 1 resources troubleshooting for hardware, software,...professional expertise** * 2+ years of experience in customer service or help desk role. * Basic… more
- TekSynap (Silver Spring, MD)
- …or via the web queue, including chat or Instant Message, when implemented. + Open service desk tickets and ensure proper information is collected from user and ... BPA in Silver Spring, MD. The FDA IT Help Desk Contract provides support for enterprise IT service...Human Touch, TekSynap provides End User Support including Tiers 1 and 2 help desk support including… more
- Leidos (Beltsville, MD)
- …IT services, engineering, and technical support for customers.Support includes managed IT services, managed service desk ( Tier 1 ), deskside support ( ... years of Software Administration experience 2-3 years of identity / account management 1 -2 years of SQL experience **These Qualifications Would be Nice to Have:**… more
- DRT Strategies, Inc. (Silver Spring, MD)
- …in accordance with stringent service level agreements (SLAs). This individual provides both Tier 1 and Tier 2 support, directs the triage and escalation ... to enhance efficiency and reduce manual workload in help desk operations. + Monitor performance against service ...+ Minimum ten (10) years of technical expertise providing Tier 1 and Tier 2… more
- COMSO, Inc (Fort Meade, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. + Provides Tier 1 (Help Desk ) and Tier 2 and ... CE certifications. + Eight (8) years of experience with Service Management (ITSM) is required. + ITIL 4 platform...of configuration and operation of IT systems + Provide Tier 1 (Help Desk ) problem… more
- COMSO, Inc (Fort Meade, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. + Provides Tier 1 (Help Desk ) and Tier 2 and ... CE certifications. + Two (2) years of experience with Service Management (ITSM) is required. Job Description: + Provides...of configuration and operation of IT systems + Provide Tier 1 (Help Desk ) problem… more