- ManTech (Laurel, MD)
- …limited to:** + Support the implementation, troubleshooting, and maintenance of IT systems + Provide Tier 1 (Help Desk ) and Tier 2/3 (Escalation) support ... performance + Must be able to create accounts, reset passwords, and provide help desk customer service via phone, tickets or in person + Must be willing to work… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk ) and Tier 2 (Escalation) ... compliant with Identity & Access Control Management (ICAM) policy. + Provide Tier 2 (Escalation) problem identification, diagnosis and resolution of problems +… more
- DCCA (Fort Meade, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. + Provide Tier 1 (Help Desk ) and Tier 2 (Escalation) ... or equivalent IAT Level II certification + Experience working in a customer service / Tier 1 / Tier 2 environment + Dataflow experience Required Education… more
- Themis Insight (Fort Meade, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk ) and Tier 2 (Escalation) ... compliant with Identity & Access Control Management (ICAM) policy. + Provide Tier 2 (Escalation) problem identification, diagnosis and resolution of problems +… more
- DRT Strategies, Inc. (Silver Spring, MD)
- …+ Provide Tier 3 support for the application, working collaboratively with the Service Desk , which will handle Tier 1 and Tier 2 support. + Serve ... as the transition point of contact for the technical components of the project. + Support other project activities and DRT activities as directed by Project Manager and/or Portfolio Manager. Require Experience: + 7+ years of Appian development experience. This… more
- Synergy ECP (Columbia, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk ) and Tier 2 (Escalation) ... Identity & Access Control Management (ICAM) policy. + Provide Tier 2 (Escalation) problem identification, diagnosis and resolution of...is required. + Four (4) years of experience with Service Management (ITSM) is required. + Requires DoD 8570… more
- SAIC (Annapolis Junction, MD)
- …monitoring and problem resolution for all client/server/storage/network devices, mobile devices, etc. + Provide Tier 1 (Help Desk ) and Tier 2 ... complexity is required + 4 years of experience with Service Management (ITSM) is required + 2 years of...years of experience with ServiceNow platform is required + 1 year experience integrating ServiceNow with other applications is… more
- Belay Technologies (Laurel, MD)
- …monitoring and problem resolution for all the client, server, storage, network devices, Etc. + Provide Tier 1 (Help Desk ) and Tier 2 (Escalation) problem ... system compliance + DoD 8570 compliance with Information Assurance Technical (IAT) Level 1 is required Candidates are desired to have the following skills: +… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …and unplanned outages, regardless of scale and impact. * Serve as the support for Tier 1 and Tier 2 technicians across all communication platforms. WHAT ... fast-paced environment * Must be able to monitor and process Capabilities Service Desk tickets * Certification: 8570 is required Sec * Security Clearance Level:… more
- SAIC (Fort Meade, MD)
- …communication with stakeholders and management. Responsibilities include but are not limited to: + Provide Tier 1 (Help Desk ) and Tier 2 (Escalation) ... and understanding of system administration interdependencies as part of the Service Oriented Architecture Target salary range: $160,001 - $200,000. The estimate… more