- Choisys Technology (Fort Eustis, VA)
- …equipment such as computers, laptops, and mobile devices. Act as a liaison between Tier 1 , 2, and 3 support teams. + Documentation & SOP Management:Maintain ... address complex issues or trends reported by the Support Desk . Requirements + Minimum of 1 year...Learning Management Systems (Blackboard, Moodle) preferred. Certifications: + Help Desk Institute (HDI) Customer Service Representative +… more
- ASM Research, An Accenture Federal Services Company (Falls Church, VA)
- The individual will perform hourly data ingests and respond to Tier 1 and 2 tickets onsite in support of a live, production technology. The role involves 8 hour ... the necessary technical skills and understanding of supported clients with the Service Desk to achieve problem resolution goals.Seeks opportunities to improve… more
- ENS Solutions (Springfield, VA)
- + Provides initial technical support, addressing routine user inquiries and basic troubleshooting ( Tier 1 ). + Escalates more complex or unresolved issues to ... mid-level specialists for Tier 2 support. + Accurately logs and tracks open...tracks open tickets, maintains clear documentation, and learns help desk protocols and escalation procedures while gaining foundational experience.… more
- M. C. Dean (Arlington, VA)
- …system issues for physical security systems and networks. + Triage customer support calls, providing Tier 1 help desk support and Tier 2 escalation. ... engineering, and cybersecurity industries. We are seeking a **System Administrator 1 ** to join our **Security and Electronic Systems (SES)** business Unit.… more
- KeenLogic (Alexandria, VA)
- …Windows OS applications and MS Office applications + 3+ years of customer service experience + 1 + years of Requirements Definition/Analysis Desired Skills: + ... escalated. Communicate with employees and contractors; displaying strong customer service skills, using professionalism, tact and diplomacy at all...information that can be handed off to the agency Tier III team. + Perform help desk … more
- Serco (Norfolk, VA)
- …require an accommodation with the application process please email: [email protected] or call the HR Service Desk at ###, option 1 . Please note, due to ... identifying incidents using firewalls, intrusion detection and preventive systems. + Provide Tier 1 network, services, and cybersecurity support to all JTEN… more
- CACI International (Chantilly, VA)
- …operating in a 24x7 environment. This role combines the responsibilities of a Service Desk Technician and Mission IT Operator, delivering both customer-facing ... resolution. As a Frontline Account Manager, you will provide Tier 1 support via phone, email, and...education. + Minimum 3 years of experience in Help Desk support, IT service desk ,… more
- Tesla Laboratories. Inc. (Vienna, VA)
- We are actively seeking a dedicated Senior IT Service Desk Agent with a specialization in image management and proven expertise in troubleshooting Azure Virtual ... SCI eligibility. This role is required to provide exceptional Tier 1 - Tier 3 support, managing...software. + Operational Excellence: Maintain and enhance the IT service desk operations, ensuring SLAs are met… more
- Shuvel Digital (Vienna, VA)
- …and over 23,000 employees. Our client Navy Federal Credit Union is seeking an Service Desk -15194-Hybrid in Vienna, VA. You seem to have a rock-solid profile ... assigned shift. Training will be M-F 0800-1630 EST. The Service Desk is a fast-paced environment that...a team environment + Desired - 3+ years of Tier 1 support and capabilities or similar… more
- Leidos (Arlington, VA)
- …PowerPoint format. + Provide UCC Tier 3 support in coordination with the Service Desk (and using the government furnished Service Management System and ... + Deliver root cause analysis document for each Severity 1 incident escalated to Tier 3 resolved...Cisco Telepresence products including Suite, + Working knowledge of Service desk tiered system. **Desired Qualifications:** +… more