- ManTech (Mclean, VA)
- …include holidays. **Minimum Qualifications:** + HS diploma and 4+ years of relevant help desk experience OR Bachelor's degree + 1 + year of hands-on experience ... a 24/7 operational team to efficiently triage, categorize, and resolve Tier 0-2 incidents and requests, supporting IT infrastructure and mission-critical… more
- M. C. Dean (Norfolk, VA)
- …system issues for physical security systems and networks. + Triage customer support calls, providing Tier 1 help desk support and Tier 2 escalation. ... enhancements + Work with engineering and integrators on new system design + Provide tier II/III support for customer issues reported through the help desk +… more
- General Dynamics Information Technology (Mclean, VA)
- …a passion for delivering exceptional customer service . **Key Responsibilities:** Lead, coach, and mentor Tier 1 and Tier 2 teams, fostering a culture of ... Desk or IT Support role, with at least 1 year in a leadership or supervisory capacity, and...communication skills with a proven ability to lead a customer- service -oriented team. + Familiarity with ticketing systems such as… more
- TekSynap (Richmond, VA)
- …CCNP Security + CISA + CISSP (or Associate) + GCED + GCIH + DLA CE Cert IA Role/Function: Help Desk Tier II & III - may be obtained on day 1 + Must have the ... (Project-Specific Duties): + Install and configure workstation setups at approximately 1 ,650 desk locations. + Equipment includes: two monitors, docking… more
- General Dynamics Information Technology (Fort Belvoir, VA)
- …operating systems. + Understand all the different systems that are monitored in the help desk and the Tier level responsibilities for the systems. + Provide IT ... Security+, CE - CompTIA-Security+ CE - CompTIA-Security+ CE **Experience:** 1 + years of related experience **US Citizenship Required:**...Service Management functions and first level troubleshooting to all… more
- CACI International (Ashburn, VA)
- …logs, & capture user reports. + Responsible for operations support metrics and Portfolio service desk ticket queues. + Interact with Portfolio Owner, Service ... with product development teams, network services, cybersecurity, and customer service teams to coordinate operations and maintenance of deployed...as needed across portfolio of systems. + Assist with Tier 2 and 3 support ticket queues to promote… more
- General Dynamics Information Technology (Chantilly, VA)
- …day. We are seeking a talented and motivated Systems Operations Specialist to provide tier 1 application helpdesk support. A successful candidate will be tech ... Trust/Other Required:** None **Job Family:** Systems Administration **Skills:** Customer Service ,Systems Documentation,Web Browser,Writing **Experience:** 5 + years of related… more
- Tyto Athene (Fort Belvoir, VA)
- …work as part of an integrated team including cybersecurity specialists, network engineers, service desk analysts, and other personnel on site. Applicant must be ... Tier III support and work with Desktop Support/Help Desk personnel, both internal and external (vendors), to provide...diagnosis of network issues, and addressing trouble tickets and service tasks across all tiered levels. + Provide escalation… more
- Epsilon, Inc (Manassas, VA)
- …international partners and foreign military sales (FMS) clients, providing top- tier desk -side support, and offering adaptable enterprise infrastructure ... to delivering excellence without compromise and who view customer service as a top priority. **An average day:** As...do not meet the aforementioned conditions. + Minimum of 1 year of experience in information assurance, cybersecurity, or… more
- TekSynap (Springfield, VA)
- …the representative for the first stage of escalation for Incidents. Responsible for managing Tier 1 and Tier 2 incident responses. Responsible for ensuring ... The Incident Support Manager supports the restoration of network infrastructure, and service operation as quickly as possible to minimize the impact to business… more