- CACI International (Reston, VA)
- Help Desk Specialist Job Category: Information Technology Time Type:...as part of a small team that provides Tiers 1 , 2, and 3 level support. You will be ... None * * * CACI is seeking a Help Desk Specialist to join our Luke Team! You will...the IT Operations Manager by understanding appropriate and applicable Tier support levels. * Escalate Tier 3… more
- ASM Research, An Accenture Federal Services Company (Falls Church, VA)
- The individual will perform hourly data ingests and respond to Tier 1 and 2 tickets onsite in support of a live, production technology. The role involves 8 hour ... the necessary technical skills and understanding of supported clients with the Service Desk to achieve problem resolution goals.Seeks opportunities to improve… more
- CACI International (Sterling, VA)
- …team is crucial. **What you'll get to do:** Support end-user applications and work in a multi- tier service desk as well as work with software development and ... Protection (CBP) Land Border Integration (LBI) Integrated Traveler Initiative 2. 1 (ITI2) team in Northern Virginia! Join this passionate...server, and mainframe applications or hardware. + Support the Tier 2 Enterprise Service Desk … more
- ENS Solutions (Springfield, VA)
- + Provides initial technical support, addressing routine user inquiries and basic troubleshooting ( Tier 1 ). + Escalates more complex or unresolved issues to ... mid-level specialists for Tier 2 support. + Accurately logs and tracks open...tracks open tickets, maintains clear documentation, and learns help desk protocols and escalation procedures while gaining foundational experience.… more
- Leidos (Washington, DC)
- …individual with demonstrated experience in resolving technical client support in a service desk setting, ability to perform technical troubleshooting and provide ... will work with other members of the Customer Support Service team as well as the Executive Support team...executive user issues and requests as necessary. + Coach Tier 1 agents on how to recognize… more
- TekSynap (Silver Spring, MD)
- …or via the web queue, including chat or Instant Message, when implemented. + Open service desk tickets and ensure proper information is collected from user and ... BPA in Silver Spring, MD. The FDA IT Help Desk Contract provides support for enterprise IT service...Human Touch, TekSynap provides End User Support including Tiers 1 and 2 help desk support including… more
- DRT Strategies, Inc. (Silver Spring, MD)
- …in accordance with stringent service level agreements (SLAs). This individual provides both Tier 1 and Tier 2 support, directs the triage and escalation ... to enhance efficiency and reduce manual workload in help desk operations. + Monitor performance against service ...+ Minimum ten (10) years of technical expertise providing Tier 1 and Tier 2… more
- COMSO, Inc (Fort Meade, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. + Provides Tier 1 (Help Desk ) and Tier 2 and ... CE certifications. + Eight (8) years of experience with Service Management (ITSM) is required. + ITIL 4 platform...of configuration and operation of IT systems + Provide Tier 1 (Help Desk ) problem… more
- Leidos (Washington, DC)
- …ensure users receive efficient and timely Tier 0, Tier 1 and Tier II Desktop support to ensure that service levels are achieved in line with the TO ... of technical experience managing, maturing, and modernizing an enterprise grade 24x7x365 Service Desk for geographically dispersed users and providing end-to end… more
- M. C. Dean (District Of Columbia, DC)
- …system issues for physical security systems and networks. + Triage customer support calls, providing Tier 1 help desk support and Tier 2 escalation. ... and cybersecurity industries. Responsibilities **Position Summary** The Systems Administrator 1 is responsible for the day-to-day management, maintenance, and… more