- General Dynamics Information Technology (Chantilly, VA)
- …day. We are seeking a talented and motivated Systems Operations Specialist to provide tier 1 application helpdesk support. A successful candidate will be tech ... None **Job Family:** IT Infrastructure and Operations **Skills:** Customer Service ,Systems Documentation,Web Browser,Writing **Experience:** 5 + years of related… more
- General Dynamics Information Technology (Bethesda, MD)
- …**Required:** + Associate's Degree and 2+ years in a related in IT role such as Help Desk , Service Desk , Incident Response, or NOC Technician (or 5+ years of ... **Certifications:** ITIL 4 Foundation | PeopleCert - PeopleCert **Experience:** 1 + years of related experience **Job Description:** GDIT...verify, and escalate system alerts and reported issues to Tier 2 support as needed + Access devices to… more
- V2X (Springfield, VA)
- …a Counterintelligence (CI) Polygraph. The Systems Administrator I - Desktop Support are the Tier 1 / 2 team members of an Information Technology (IT) Enterprise ... well as be capable of supporting internally escalated tickets from the IT Enterprise Service Desk team. + The IT Enterprise Desktop team supports a wide array of… more
- Belay Technologies (Laurel, MD)
- …monitoring and problem resolution for all the client, server, storage, network devices, Etc. + Provide Tier 1 (Help Desk ) and Tier 2 (Escalation) problem ... system compliance + DoD 8570 compliance with Information Assurance Technical (IAT) Level 1 is required Candidates are desired to have the following skills: +… more
- SAIC (Annapolis Junction, MD)
- …monitoring and problem resolution for all client/server/storage/network devices, mobile devices, etc. + Provide Tier 1 (Help Desk ) and Tier 2 ... complexity is required + 4 years of experience with Service Management (ITSM) is required + 2 years of...years of experience with ServiceNow platform is required + 1 year experience integrating ServiceNow with other applications is… more
- Leidos (Fort Belvoir, VA)
- …real-time network and system issues, ensuring timely resolution or proper escalation. + Perform Tier 1 and Tier 2 troubleshooting for hardware, software, and ... projects for operations, supporting driving time-sensitive initiatives, supports ITIL service area activities (problem management, incident management, service … more
- Epsilon, Inc (Arlington, VA)
- …international partners and foreign military sales (FMS) clients, providing top- tier desk -side support, and offering adaptable enterprise infrastructure ... to delivering excellence without compromise and who view customer service as a top priority. **An average day:** As...do not meet the aforementioned conditions. + Minimum of 1 year of experience in information assurance, cybersecurity, or… more
- M. C. Dean (District Of Columbia, DC)
- …system issues for physical security systems and networks + Triage customer support calls, providing Tier 1 help desk support and Tier 2 escalation ... not limited to:** + Manage physical security system support to meet service level agreements + Analyze physical security system performance and recommend… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …and unplanned outages, regardless of scale and impact. * Serve as the support for Tier 1 and Tier 2 technicians across all communication platforms. WHAT ... fast-paced environment * Must be able to monitor and process Capabilities Service Desk tickets * Certification: 8570 is required Sec * Security Clearance Level:… more
- CACI International (Sterling, VA)
- …logs, & capture user reports + Responsible for operations support metrics and Portfolio service desk ticket queues + Interact with Portfolio Owner, Service ... and Border Protection (CBP) Land Border Integration (LBI) Integrated Traveler Initiative 2. 1 (ITI2. 1 ) team in Northern Virginia! Join this passionate team… more